Party Depot — Local services in Groveton

Worst customer service EVER! I purchased a fog machine prior to Halloween. I asked if it was returnable. The salesperson answered yes. Set the machine up, filled it with liquid, and proceeded as directed. One burst of fog came out and nothing else. Left it plugged in and running for the entire night, to no avail. Had to dump liquid out and rebox for return. Went to return fog machine on 11/18/17. The salesperson states it's non-returnable. I inform her that prior to purchase I inquired and was told it was returnable. I also informed her that regardless it did not work. She stated she had to get the manager. She had to call the manager twice and he took his sweet time to come to register. Bill, the manager was very rude, no customer service skills whatsoever! I go through the same spiel as I did with salesperson. Bill tells me he cannot return it. I am telling him it does not work. Idiot that Bill is, he asks where is the liquid. I put the liquid in the machine, how else would I know it did not work, duuuuuh! Then he asks, where is the cap? Idiot! It is attached to the machine. He proceeds to tell me he needs the liquid in order to test machine. I told him to get a bottle off the shelf. He says they do not have any...that is not my problem. Then this idiot goes on to say, it's been used. Again, duuuh, HOW THE HELL ELSE WOULD I KNOW IT DID NOT WORK!!!! Going through this nonsense with him of course an argument ensued. Bill decides to slam/throw the cord in the box in a threatening manner. I asked for corporate number. He gave me someone named Manny's number and told me to call him in 2 weeks or so because he is out of the country. Needless to say, I left with the broken machine. I now have to involve my credit card company and try to get in touch with the owner. Save yourself some trouble and DO NOT shop here. WORST STORE AND WORST CUSTOMER SERVICE!!!! THE WHOLE LOT SHOULD BE FIRED AND...

This is our go-to place for party event supplies, especially since it's just so close to us. Located in the Beacon Center off US 1 Richmond Hwy, you will find Party Depot sandwiched between Home Goods and Subway. There are plenty of parking spaces since I find this part of the shopping center to be less busy/crowded.

Upon entering the establishment, there are many different kinds and types of balloons on display to fit any theme or event you're looking for. As you continue walking along the right side of the store, they display themed party supplies related to upcoming holidays. Since we came in early March, there were party supplies for Cinco de Mayo, Easter, and Ramadan, just to name a few.

I'm surprised they still display many of their costumes instead of storing them away until Halloween, which makes this a great place to find almost any prop and/or costume to fit your fancy.

We've bought balloons for our son's birthday, as well as finding some decor pieces to match the color theme for a mother-daughter tea party I was planning recently. Price is pretty comparable to other party supply chains. Also, our experience with their customer service has been pretty decent so...

I picked up a helium tank for balloons on Saturday morning and returned it the next day which was Sunday morning. Upon returning it, I signed the same letter I picked up the tank with. I found it weird that I didn't receive a receipt of return or nothing. I asked was that it and was told yes you are good to go. So, a week goes by there is still no refund of the deposit. My wife calls to check on the status of the refund and was told we never returned it. I then proceed to go to the store and talk to the manager. He showed me where I sign twice once picking it up and once returning it. He then says to call corporate because they can't do refunds. My wife calls corporate and speaks with a Nicholas who then tells her we lost the tank. After she explains that I return the tank on Sunday, he says there is no record of return. So now a month has gone by and no one has even tried to solve the missing helium tank. We called once again and spoke with Nicholas and I explain to him in detail who I return the tank too and their procedures on returning tanks. Oh now he found the tank and processing a refund. At this point it should be the full refund and not...