Subway — Restaurant in Virginia

Review is based on only one visit and my first to this franchise.

The restaurant itself looks good. It's clean and modern on the inside. The food is standard Subway fare.

I placed a mobile order. Pickup estimate was 5:20pm after placing at 5:00. A 20 min time is a bit long for 2 footlong subs. It's dinner rush kinda. I entered the store around 5:15 and sat down. The store had 2-3 people in line, though one may have been a security guard, and 3 employees. The employees never asked why I was in there sitting and staring. I waited until 5:28 and finally went up to the counter. After waiting for someone to come take my order, I was able to ask about my order, told him my name, and got my bag which was sitting on their counter by the slicer, not on the mobile pickup rack.

Why have a mobile pickup rack? I don't care if I have to talk to someone, fine. Some people don't want to. However I also had to wait in line on top of the 20 min waiting for my order of 2 footlongs. I was the only person sitting, no food, just facing the mobile order rack waiting. No one said anything. I watched them make orders. I know the sandwiches weren't JUST made so I guess the plan was just for them to sit there, behind the counter.

I get there are other customers, but it wasn't packed. I could have gone to Giant next door, bought all the ingredients, and made the sandwiches myself in the time and for almost the same price. $10 for a standard footlong each is ridiculous considering the store's tagline was the famous $5 footlongs. With promos, they're okay prices, but the quality is nothing to die for. It tasted about as good as a premade grocery store sub, which isn't a bad thing, but not $10 especially when there are options like Jersey Mike's down the road or Giant in the same mall.

I will update the review if I decide...

NThe two girls working were flirting with a guy and refused to acknowledge my presence. After a couple minutes, I started timing and it took 17 minutes to be acknowledged. I was ready to walk out but I decided to see how this was going to play out. I WAS THE ONLY CUSTOMER IN THE STORE ANT IT TOOK 17 MINUTES to acknowledge me! After that the service was absolutely terrible. She would add a slice or two of meat and then stop to talk to the other girl working, and when she eventually got back to me, she asked me if I wanted each and every item. The ingredients are listed on the board, that's why I ordered what I did, why should I have to acknowledge everything I wanted on the sandwich? Finally, in total, it took 7 minutes to make my sandwich. At this time, I was still in the store waiting on my order to be completed for more than 25 minutes. Now, to top things off, my order came to $11.85 and I was given $8.00 back. What happened to the other $0.15 cents I was owed? She made no effort to explain to me why she didn't give me the change, she just turned and picked up her conversation with the other girl working. Sh can't count $0.15 cents from me! I was ripped off and stolen from and I'm MAD!!! I hope the franchise owner reads this and takes action. I know that I will...

I had walked in about 12:40 PM February 19 and I asked to use the restroom because the door was locked I assumed they had a key. One lady with black hair rudely stated am i going to buy something???? How rude and unprofessional is because i was black??? Rude just so rude....that other lady with gold hair stated that the mens bathroom was in use and that i could use the womens i just need to use the restroom and wash my hands. So that i could buy a sub for lunch when i returned from the bathroom i could see her talking to the manager about me she must have a problem with black men. But hey i knew what to do i used professional kindness to kill her negative energy and continued to say thank you and yes please!!!! I STILL GOT MY SANDWICH and left without causing a scene but this will not go undocumented please tell your employee to mot judge customers because its unethical and immoral thank you have a blessday!!!! The sandwich was great by...