Jimmy's Home Furnishings — Local services in Grovetown

Mr. Jimmy doesn't ever have to worry about me stepping foot in his furniture store again. Or recommending it to anyone I like or don't like for that matter. I bought a mattress from there and he himself helped me when I purchased it. He told me it works with an adjustable base. Well, the mattress goes straight up in the air and does not conform to the adjustable base.

I called the store the next business day and an employee answered the phone and said he would check with the manufacturer as to whether it's supposed to work with the base or not and get back with me. He called me back and said according to the manufacture, it is supposed to work with the base and I told him it does it? He said he was going to look into it and call me back. I never received a call back.

After not received a callback I went to the store and spoke with one of the employees. He was very friendly. He showed me some matches that I could exchange it for, that he was pretty sure would work with an adjustable base. He said w I would just have to pay the difference. When I got ready to pay he informed me that I would have to pay a restocking fee of $75. I felt that was not fair since it was not my fault. I could see if I was just returning it because I didn't like it but I don't feel the customers should have to eat the losses for a product that does not live up to its promise.

Well, he told me to come back the next day to speak with the owner because only he could weigh the restocking fee. Of course I did so, only for the owner to tell me that I would not be able to exchange the mattress at all. I can see if I had the mattress for a while and then try to exchange it. But the next day, that doesn't make any sense.

I'm not telling anybody else not to go there but I most certainly do not ever plan to return there again. The employees will try to rectify the problem only for the owner to come in and tear it all apart and leave you with nothing but a loss. Then on top of that he threatened to fire the employee because he tried to help with a reasonable solution. What would it hurt To rectify your customer's problems and gain a customer and recommendations for life?

I don't like confrontation, so I did not go back-and-forth with him. I just left never to return again. To me, the employees deserve 10 stars, but the owner and Jimmy Home Furniture Store does not deserve any stars.

He told me to put velcro on the mattress and send me on my way. I really need this mattress to work for my back problems so I tried what he said and it will certainly did not work. I took pictures but I haven't figured out how...

I purchased two bed frames, two night stands, and two vanity cabinets online Jsnuary 2025. The owner called me said it be awhile before they get all the items that he would reach out when they came in. It was not until late February that I was contacted and the delivery and setup was scheduled. The two young men that came to my home James and Chance were awesome. They setup the bed frames and one of the night stand. However my vanity didn't come with a mirror. There were two other items missing as well. James and Chance said they would let their manager know about the missing parts and he would call me back. No one from the store ever called me. I called them a week later. I asked about the missing items and also asked about the vanity mirror. The owner told me that the vanity mirror never came with the vanity. If I wanted the mirror it would be an additional $375. I actually told him that I would rather return the vanity.And he refused he said it was a specialty online item. He said that he would call me when the other items were in. The king size bedroom that I purchase came with drawers. However , one of the drawers doesn't close properly. I told the owner about it but he disregarded it. I ended up calling him 3 weeks later to find out if the items were in. I spoke to a gentleman named chris and he said he'd call me back. He did call me back and he told me he could have someone come out this thursday with the items. I got lucky James and Chance came back.They finished the job. However they couldn't fix my bedframe drawer. I am new to Grovetown and I guess maybe things are very slow in this town that i'm not used to such slow service. However, I was pretty much disregarded, blown off by the owner and I don't appreciate it. I've spent a lot of money online in his store. If I don't call to find out what's going on with my order they would never call me. As a customer I shouldn't have to be the one following up on my order. I had to call two or three times just to get this finished. I will never buy another piece of furniture from the store just because the customer service is terrible. The only good thing they had from the store were the two young men that came to assemble my furniture...

I am giving this store five stars solely because of the outstanding service provided by the employees, including the owner’s son. Everyone was extremely kind and helpful—from the in-store assistance to the delivery team. In particular, the delivery team went above and beyond by respectfully asking if they should remove their shoes before entering, even though the door was already open.

However, these five stars are exclusively for the employees. I must offer some constructive criticism to Mr. Jimmy (the owner). Despite my politeness and willingness to spend my hard-earned money here, each of our phone interactions has left me feeling as though I was an inconvenience. You spoke to me in a short, unfriendly manner on multiple occasions, which I found both surprising and offensive—especially given how differently you behaved in person when I was making a purchase. You even blatantly hung up on me mid sentence and refused to pick up when I called back which was incredibly unprofessional and rude of you. It seemed that once the sale was complete, any courtesy disappeared. I considered giving benefit of the doubt due to a bad day or something but this has happened 3 separate times.

As a courtesy to you and your establishment, I kindly suggest being more mindful of how you address customers, especially if you want them to continue doing business with you. You never know who they are or whom they might know, and treating people with respect can only benefit your company in the long run. Thank you for taking this feedback into consideration. Thank you and there is no need to respond. I just wanted you...