Hackensack Lumber & Hardware — Local services in Hackensack

I am responding to Mike Riley’s review:

I am sorry for you experience. I have been working at that store for 17 years now and we try very hard to meet everyone’s needs. We have been requiring receipts on returns due to the fact that there has been many instances of people trying to return things that have been purchased at other stores. IE: Home Depot, Menard,s, Ace, Etc. As for the propane issue, we have also have had problems with people dropping off tanks to be filled, will be back to pick up and pay. And they pick up there tanks and don’t pay for them. When a few people start taking advantage of us then we must put these policies in place. I am sorry that you had that experience and it saddens me that a few bad apples have to screw it up for...

Picked up three sheets of insulation and had the yard Forman tie it on top of my vehicle. Had trouble with one of my straps. Said he needed to start from scratch but it was wound too many times around. Looked like 3 times around was too many? Anyway, he strapped it down and said “keep an eye on it. I hadn’t made it to the edge of town and straps came undone, insulation all over 371. Cars had to drive around it and over it and one couple helped me pick it up. Maybe it should have been tied down a little better. Had to seek out help on the floor. I guess I looked like I knew how to help myself. Poor customer...

I have tried to put up with the nasty customer stome service for three years. You can spend thousands there and they don’t know you. You return a$2.99 article and it’s a big deal if you don’t have a receipt. Today I forgot my wallet and asked to leave two options tanks to be filled and then pick them up later.they said we won’t fill them until you pay. Send the employees and owner to-charm school and maybe...