Stop & Shop — Local services in Hadley

I mistakenly purchased the wrong peanut butter. I have a kidney issue and when I got home I realized I had purchased the type with salt in it. The jars look very similar. I took it back to the customer service counter and the woman said I could leave it at the counter and retrieve the type I wanted and exchange it. I went back to the aisle and like a stealth fighter, the store manager, whom we never see on the floor, appeared and accused me of getting it from another store. The manager thought he had caught a thief and was telling me a lie to try and confuse me. He told me that based on the code printed on the top of the jar, that it came from another store. I emailed a representative from Stop and Shop and she told me that this wasn't true, that by reading the code on the top of the jar, you cannot tell which store it is from. It is unclear why the store manager said this. Before I left I took pictures of the tops and emailed them to the representative to show her the jars. In the end I received store credit because replacements were not available. I felt the store manager went off half cocked and I felt violated and threatened. I bent over to read his name tag and he told me that wasn't necessary because his name would be on a piece of paper I would receive when I left the store. It was not. I filled out something with my number and name, the store manager said he couldn't read it so I provided the details for him. It is true that I had lost the receipt in my truck, but Stop and Shop allows exchanges anyway. As a note, Stop and Shop is owned by Ahold, a company in the Netherlands, and Big Y is U.S. owned. That is the story of...

I’ve always gotten a bad vibe from this store as soon as I walk in. It smells off and the floors look like they’ve been mopped, but the mop water has never been changed. Item placement throughout the store doesn’t feel well thought out. These are things I can put up with if there’s savings to be had, but prices here have gotten just as bad as Big Y.

The real icing on the cake is the checkout situation. They’re taking in all this extra cash from these crazy prices, and they’re still too cheap to put more than a single cashier on the schedule. This forces customers to use self checkout. Now typically I don’t mind self checkout, I was a cashier for years during high school and college - it’s like riding a bike, comes right back to you. Not to mention the little discounts you get to give yourself for doing half the store’s job for free (if you actually pay for organic tomatoes or anything but the cheapest apples at self checkout, you’re throwing money away). My issue with the self checkout here is just how sensitive the scales are. 7 times, the slack-jawed ogre of an assistant manager had to come over to reset the machine, breaking up the monotony of his 1000-yard stare. He seemed quite upset to actually have to do his job, and I don’t blame him for that - he didn’t have to take it out on us though.

At the end of the day, nothing of value would be lost if this store simply ceased to exist tomorrow morning. This isn’t some sad review where someone’s favorite grocer provided a bad experience that turned them away forever. This is simply a store I already held in the lowest regard, cementing itself firmly...

Stop and Shop is a large supermarket chain with locations throughout the northeastern United States. The stores offer a wide variety of groceries, including fresh produce, meats, dairy products, bakery items, and packaged goods.

One of the things that I appreciate about Stop and Shop is that they offer a great selection of organic and natural foods. They have a whole section of the store dedicated to these products, which makes it easy for shoppers to find them. Additionally, the stores often carry local products, which is great for supporting small businesses and reducing the environmental footprint associated with shipping food long distances.

I also appreciate that Stop and Shop offers a rewards program that allows customers to earn points for every dollar they spend. These points can be redeemed for savings at the store or for discounts on gas at participating gas stations. The rewards program is easy to use, and the savings can add up quickly.

Another thing that stands out to me about Stop and Shop is their commitment to sustainability. The stores have taken steps to reduce waste, such as by offering paper bags instead of plastic and by donating food that is still edible but cannot be sold to local food banks. They also work with suppliers to reduce the environmental impact of their products.

Overall, I have had a positive experience shopping at Stop and Shop. The stores offer a great selection of products and are committed to sustainability. The rewards program is also a nice perk that can help...