Big Y — Local services in Amherst

Literally EVERYTIME I go here I end up at home with a product that I didn't want. This time it was the friendlys ice cream cups someone instead of putting the different flavor or the extras where they should of been or if they were full just didn't wait and put this different flavor ON TOP of the flavor I ACTUALLY wanted and again this is NOT the first time this has happened Big Y what's up what are you teaching your store stockers?! Extra just throw ontoo of another flavor or have 1 box of one flavor and again then a different flavor right behind it, it's happens enough that now I'm getting pretty mad. The bakery has gone downhill not alot if choice always some sort of chocolate something and lots of cupcakes that never change. And the baker is NEVER around always have to wait on them. I also watched the bakery personnel dumb the donuts out of the glass case into trash bags FULL trays just in the trash why don't you donate that to people who actually need it? Or at least I hope your dumpsters are unlocked for the people that actually are starving while your throwing away a whole case of bakery goods. Also you need to do something about the deli and the pre sliced meats I noticed they are always either the date of expiration or just a day away yes meat goes bad I know this but why are you putting out the old meat and it's just gross when you open it the last one I got LEAKED gross juice into my bag what's with that?! I already know the response you'll give that you'll forward this into the store in the area I specified and hope I shop with you again how about a more personal response instead of what sounds like a robot you guys claim you care ALOT about customer service but it doesn't seem that way when you leave the same comments to most reviews so don't give me that same...

I was at the self check checking out, and happened to notice that the young man who was WATCHING over that area was standing at the check out right next to me. I turned to get an item out of my cart and noticed, I was the only one in that area at the time. Just as I was beginning to wrap things up to other customers came in to check out, and since I was done he moved away from me! Now, I asked him “Why were you standing next to me?” and he told me he was watching everyone else around me? BigY, if I can’t afford to buy groceries I won’t come in, and it’s surprising that at Walmart, Stop-n-shop etc…they don’t HOVER over the customers self checking their merchandise!! Your employee got SNIPPY with me but, then I remembered a few weeks ago when I was in there, and a customer asked to speak to a manager because an employee was rude to him! He was quickly admonished by this young man who stated, “I take offense to that remark as BigY’s employees are the best you will ever come across! How dare you!!” WOW, talk about rude as well as presumptuous, and pious! BigY needs to work on Customer Service, and aged products especially, meat, produce, and seafood as well as the smell in produce. Definitely in need of a complete overhaul in...

Best. No cap. The folks in the Fish Market are wicked hard workers with a job that requires the standard amount of knowledge, energy and capability for a store like this, and then dou ked over again! All day, hauling ice, working with delicious products that also necessarily require extreme vigilance and hands on manipulation such that the rest of us aren't very interested in doing.

..and amazingly, even with all of that extra weight across their shoulders, I get a pleasant greeting and welcome smile from each and every person who takes my salmon order. Not a plasticy, forced recitation of some corporate-approved script, a greeting from a person, who then quickly and expertly selects, weighs and packs the good stuff and I know it's not just me, so I suppose I shouldn't have to say it. But service like that really matters and actually makes my day better, encouraging me to pass it forward to the next person I encounter and greet them the same.

So Thanks to all the Fish Market personnel and EVERY staff member at Northampton Big Y, your hard and consistant work -even in a period when those traits seem to be disappearing from businesses and their workers- makes Big Y less a choice than...