Glessner Technologies — Local services in Hagerstown

I recently had the pleasure of having the Napco Prima security system installed in my apartment by JR, and I am thoroughly impressed! From the start, JR was incredibly professional, knowledgeable, and personable. He took the time to explain every detail of the system, including its features, benefits, and how to use it effectively. His attention to detail ensured that everything was set up seamlessly, and he even went the extra mile to test the system to make sure it was working perfectly.

The Napco Prima system itself is fantastic. It's intuitive, reliable, and provides me with peace of mind knowing my apartment is secure. I especially appreciate the advanced technology and the ease of use- I can control everything from my phone, and the alerts are timely and clear.

What really stood out to me was JR's customer service. He answered all my questions, no matter how small, and made sure I was comfortable with the system before he left. His professionalism and genuine care for the customer experience were truly exceptional.

And I have to say- Glessner as a whole is just outstanding. From start to finish, they were responsive, organized, and clearly committed to excellence. Beyond security systems, Glessner also offers top-tier IT and communications services, making them a one-stop solution for both residential and business needs. It's rare to find a company with such a wide range of expertise that still maintains a personal, customer-first approach.

I wouldn't hesitate to recommend Glessner to anyone looking for reliable technology solutions backed by a team that...

Be very careful when selecting a phone system for your business its though to get other companies to work on it because of Glessner's relationships with the OEMs. Very frustrating when other suppliers/service providers can't get into a system that I bought and own because Glessner put a password protection into it and the other vendors are scared to lose their contracts if they touch my system. Buyer beware! The average buyer of business phones doesn't know this until they need service and parts and gets a very high bill for work. I'm happy to modify this review when I get satisfaction that I'm not being taken advantage of. Over $1000 to add an extra line is...

We had a false alarm late one evening and could not get the company called in time to head off the fire company (the response time was that fast). After the fire company ensured our home was indeed safe, they and glessner helped us to reset the alert and we were able to leave a message regarding a need for a service check. We had service in to do a check on the first business day after the incident. Super responsive and helpful. They checked the system to ensure everything was working properly, dusted the sensors that triggered the false alarm and went on...