Walgreens — Local services in Hagerstown

My family has been shopping here for years with no issue but today I purchased an Apple gift card and my view on the store has completely changed. 1st red flag was that Apple gift cards are only available behind the register unlike all other vendors. When I purchased the card all went well and I received an electronic card activation receipt as most places give when purchasing a gift card. When I went to activate the card it failed stating that the code was not found. After contacting Apple support they found that the S/N or GCA number for my gift card was not valid or registered in Apples gift card database and encouraged me to reach out the store. I called and spoke with the shift lead Jordan who informed me that issues with Apple gift cards are widespread and known at this location although mine was the first of its kind he had heard about. I was informed that the store would not budge from its policy of no returns, refunds, or exchanges with regards to gift cards despite the evidence both direct and circumstantial that the card they sold was fraudulent or invalid. They ongoing issues they have had with these gift cards included people fraudulently replacing cards to steal card data, not the case for me, and gift cards failing to ring out at the register for as yet unknown reasons. Despite these issues management refused to take the cards out of circulation entirely and subsequently sold me an invalid gift card of $50. Never purchase an apple gift card here and beware of product quality in general as management has shown to be want in leaving of damaged...

I am giving us Walgreens five stars. I never had any troubles with them and every time I go there what I need is ready. But for the first time what I needed was not ready. I had made ornaments for Christmas gifts. Yes it was my fault. I ordered them the day before Christmas Eve but I expected them to be done on time. When my husband got there to pick them up, they said the lady that is in charge of the photos must’ve rearranged and they could not find the product supply my order. It would’ve been nice to know up because I put same-day order. Why I’m giving them a five star review is because the ladies took the time to try to find the right exact right product but they were able to make what I needed ready for Christmas Eve because my Christmas Eve party was first thing in the morning. Those ladies could’ve just been like no we can’t help you. Sorry for your luck. The two ladies took the time to fix my order. I am extremely happy to have my Christmas gifts. They made it work. They did a great job thinking outside the box. This wall greens deserves all the positive reviews. Thank...

I went into the store to pick up my photo order. I told the associate that was helping me that I wasn’t sure if my order was under my “new last name or old last name” as I have recently changed my last name and was unsure if I had updated my account. I provided the cashier both last names and she was was able to locate my order. The cashier was nice and friendly. NOW TO THE ISSUE - there were two associates stocking the seasonal aisle and they overheard my conversation and loudly started making fun of me and the fact that I said “new last name and old last name”. People change their names, it’s not a big deal. It was very immature and unprofessional. I doubt I will be returning to this location any time soon because the whole situation really didn’t sit well with me. Making fun of a paying customer is a bad look for the employees and ultimately reflects on...