AutoZone Auto Parts — Local services in Haines City

On Saturday morning, 12/21/24, I went to this Autozone location and ordered rear breaks for my vehicle. The individual at the register advised me that they didn’t have the parts but if he put in the order for them that morning, they would be there between 6pm and 7pm that evening. I live about 40 minutes from the location and told him I would be back to pick up the parts because my brakes are grinding very badly and a mechanic told me I needed to get them done asap before things get worse and could cause an accident. I was scheduled to get my brakes replaced at 10am, Sunday morning. The guy at the register, Luis, said he would call me when they were delivered. He never called me, I had to call him. I called around 8pm to ask if the parts were in. He puts me on hold and tells me that’s it’s showing in the system that they’re there but he can’t find them. He said he would call me back in 20 minutes. He calls me back in about 40 minutes and tells me that the delivery person left the delivery shop at 5pm that day and didn’t make any of his deliveries. I asked if he could call a location closer to me and see if they have the parts and he said no. Mind you, I paid for these parts already. He then tells me that I had to wait until 2pm the next day because that’s when they’ll be delivered. I explained, I go to church in the totally opposite direction 1 1/12 hour away so I would have to drive 40 minutes to their store, past where I live then to church all on dangerous brakes just to NOT be able to get my brakes done. I said this is beyond inconvenient and in no way my fault. I asked if I could get some sort of gift card for this situation. He said absolutely not because it’s not his fault. I explained that it’s autozone’s fault and definitely none of mine. He said he’s worked there for 15 years or so and they’ve never given gift cards for their mistakes. I explained that I’ve worked for the same company for over 27 years and if something is on us, we do everything we can to rectify the situation instead of telling the customer, “it’s not my fault!” We want that customer to remain a customer so we try to fix our errors and if compensating them does that then we’re willing to do so. He kept arguing with me that it wouldn’t happen and he would just give me a refund. I explained that won’t work either, I’m a single woman that has no clue of what I’m doing so I cannot risk running into a situation where I can’t find the parts I need and prolong my brakes being fixed. Luis never once understood, never apologized, never once showed any kind of empathy. He just kept telling me what wasn’t going to happen. I’ve felt helpless a lot of times in life but this experience tops a lot of those times. I will never do business with Autozone again because of the callousness and lack of empathy of their 15 year...

I would give it zero stars if I could! The most rudest set of employees I’ve ever encountered. This is my second time coming to this location and will be my last. BOTH times I’ve had an issue. It seems to me they don’t like to do what they are paid to do and what Is advertised. First time I came to this location, I asked an employee if they would come out and test my truck battery to see if I needed to purchase another one. The employee looked outside at my truck, then decided to tell me— it’s dark outside we can’t come outside in the dark….🙃 wtf?….. I visited the location today to purchase a battery for another vehicle, employee SAMUEL T got snappy and extremely rude when asked for assistance with a battery install. He seemed to not want to do the instillation, so I proceeded to ask if they had tools I could remove my own battery— he says “go ask somebody at the front desk” my mom stated “proper communication would’ve taken this situation a different direction.” Samuel says: “well since I don’t know how to communicate maybe You should teach me!” He definitely received an ear full of Choiced words from me after that statement that seemed to shake him up a bit because at that point I’d had it with his filthy attitude!

Corporate should definitely check on this location because they will definitely lose a lot of business with employees like Samuel at the forefront. I’d take my business to Davenport (out of my way) so that I never have to visit this location again. I’ll have friends and family...

What an amazing experience my wife and I had here with the staff, but especially the manager Kim and staff member Carrie. I was having a headache night when I couldn't pinpoint why my car wasn't starting. When we finally got it started, we went to another AutoZone first and had a guy who was less than stellar. He didn't really acknowledge us for one, and spent maybe 5 seconds top checking my battery and then acted annoyed when I asked him what the verdict was. He just pointed to a screen and said "battery no good. And well we don't have it in stock anyway. Maybe we can order it." I'm like ok thanks buddy, and we proceeded to the real AutoZone in town and this is where we meet Kim. We told her we were skeptical, and she was also. Red flags went off right away when she saw the papers and heard our story. She not only did a comprehensive test for us but was super detailed and diagnosed the problem after we brainstormed what I had done earlier in the day with the car. She went line by line and showed us that only was the battery fine, but other things were working smooth as well. Had we actually needed a battery, they were ready to install it for us and everything with a smile. I should also say the store looked very busy for the time of evening, and yet they made sure we got the help we were asking for and had tons of patience and respect for the customers. Not to mention all their knowledge which was impressive. Occasionally customer service blows me away, and this was one of...