Gomez Western Wear — Local services in Haltom City

Love their deals here and overall great experiences every time I’ve been. But recently my fiancé ordered cowboy hats in person from them for our wedding, multiple hats. He was informed they weren’t in stock but could have them ordered and delivered to this location. Went to this location when they said they would be ready. Informed they were sent to the wrong location but would get it fixed and sent to this location. Told them we would have to get them once we were back in town. Now we’re back in town and being informed we need to go to the other location to get the hats or to wait until the day of our wedding to get the hats to this location. Said they contacted us once in the two week time frame since the hats were ordered. Just really disorganized and not much communication. Huge inconvenience especially for such an important day for us. Sorry for the review just felt like the situation could’ve been...

My wife bought boots 3 months and 2 weeks ago... wore them 3 times and the blue trim is peeling off all over...we went the store nearest our house (in Arlington)...they said we had to go back to their Haltom store where we bought them initially...we went there, and they said initially she could only exchange for the exact same boots. She explained that she didn't want the same boots, as they shouldn't have "fallen apart". Then they said we couldn't even exchange because she was 2 weeks past their 90 day exchange policy. These store has NO decent Customer Service!!! We are waiting to hear from their...

This was our first time visiting Gomez Boot Store, and we couldn’t have been happier with the experience! The staff was so nice and incredibly helpful. Miguel went above and beyond, showing us a variety of boots and helping us find the perfect pair. We felt genuinely welcomed and appreciated. Thanks to Miguel and the team, we made a great selection, and we’ll definitely be back for more. Highly recommend this place to anyone in the market for quality boots and excellent...