SNIPES — Local services in Hamilton Township

I purchased $320 worth sneakers and. Karl Kani Blue Twill Skirt as a gift for my daughter. The Karl Kani Blue Jean dress was defective in that the straps were not sewn correctly and you couldn’t adjust them. I called the Nottingham store and couldn’t get anyone to answer. Call the Trenton store and the man I spoke with said they should answer. The dress was $55 and I don’t live anywhere near the store. I take public transportation unless I can find someone willing to travel during the COVID-19 pandemic. I would appreciate someone answering the phone so zI can speak to a manager. Either a full refund or a store credit if necessary. I even called and emailed the Karl Kani company and was told they were not responsible for the defective straps and the store whom I purchased it from should refund me and send back to Karl Kani as defective. I keep calling but cannot get anyone to answer. That is really poor Customer Service and will make customers not come back. If I could rate a zero...

I bought $200 worth of shoes and socks , sales rep forgot to remove security tag from Nike socks. I throw receipt away because I had no plan to exchange or return anything (who returns socks anyways ) then I found out the rag and went there very next day to get it remove! They completely denied to remove tag. I showed them the transaction from my credit card and requested them to pull up the receipt from their computer system. But guess what they were lazy to do that either. Plus they started blaming me saying I could have stole the socks . Wow . So basically, I got humiliated in front of other customers in the store for asking them to remove security tag from $30 worth of socks. Don’t want to go there again and I will make sure none of my friends and family visit...

I called ahead to confirm that a specific shoe was in stock before placing an in-store pickup order. I was assured the sneaker was available and would be held. After completing my order and arriving at the store, I was told they “couldn’t find it.” Instead of making any effort to resolve the issue, management told me to cancel the order—leaving my money tied up for 3–5 business days. To make matters worse, they also provided incorrect customer service contact information. This level of disorganization and lack of accountability is completely unprofessional and...