Pate Appliance Service — Local services in Hamilton

First off we called and a tech came out and said the part was not in stock and needed to be ordered. He also told us it might take a couple of weeks. Four weeks later we call to find out what the hold up was. Apparently we had fallen through the cracks, (though that is not what they said) and now our tech was on vaca so we had to wait another week. A new service appt. was scheduled and our original tech came out. Upon getting into the problem of our refrigerator he decided the part wasn't needed after all and he zipped tied a tube away from a sensor and that was to fix the problem. (Remember this is after waiting 4-5 weeks for the part, now not needed) The tech charges us only for labor, $100. The next day the refrigerator was having the same issue as before. The next day we get a bill stating they are awaiting payment on the part that we didn't use. I call Monday, Will says they'll be out Tuesday between 1 and 5 and apologizes for the bill. Tuesday we stay home and wait; no one comes, no one calls. Wednesday comes and goes, no one comes, no one calls. Today, Thursday I call and talk to the girl who answers incoming calls. She confirms I was on the schedule for Tuesday..... I am currently waiting for a return call. Not a happy customer here and not a way to run a business.

I was contacted by Tom and he explained the mix up over the billing. He was very polite and said he was refunding our $100. I told him it was not necessary but he insisted. He had tried to contact us on Tuesday but for whatever the reason his call did not come through. I appreciate his return call and his friendly manner. I moved too quickly in leaving a negative review that cannot be taken back and for that I am sorry. ...

Pate talks the talk - does not walk the walk. Horrible experience despite the friendly face they put on. My washer wasn’t working, so I asked them to repair it. They charged me $170 for an inspection and pump (that I found out I didn’t need). When the issue persisted, they kept me waiting for two weeks to get a part and never responded to my messages. Finally, they told me that they are not able to fix the issue. Then they charged me another $80 for the followup visit even though according to their own policy follow up visits after an initial inspection are free of charge for 90 days (and the followup visit was within that timeframe). Given the other reviews here it’s possible that I was just unlucky but overall I had a horrible experience with Pate Appliance Service.

Update: two weeks after I posted this review, I realized that Pate had refunded the $170 they had charged me (and never followed up on the second charge they had claimed). They still didn’t fix my washer, but at least they seem to have the decency to make it up when they mess up on customer experience. It’s only fair to change my rating from 1 star to 2. hats off for trying to make it up to your most unsatisfied...

I had scheduled an appointment with Jake to fix my dishwasher. I had to wait 2 weeks for the appointment. To which he commented that I didn’t seem to be in a hurry. I told him it would be fine. Appointment between 10 and 2. At 2:30 I called. I was then told my appointment had been pushed to between 12 and 4. He said, Sorry you weren’t notified. I informed him that I work nights and I needed to sleep. He called the technician to see when he would arrive. I waited on hold and then was informed that the technician was still coming but he didn’t have the parts to fix the dishwasher. I told him to forget it. I’d waited 2 weeks, my appointment time changed without notification, technician still coming without the part. Now I read that I wasn’t even in your system!...