Ketchell Jewelers — Local services in Hampton Township

TL;DR I have had my engagement ring for 6 weeks and it has broken twice already. Rodger takes no responsibility. Go somewhere else.

My fiancé proposed to me with a beautiful sapphire ring with sentimental diamonds from a ring that was his mother’s. Eight days after the proposal, one of the sapphires fell out. Thank god it wasn’t one of the diamonds. We have the ring back to him. He fixed it free of charge. We were promised a delivery date. This day arrived with no contact from Roger. When I called him he said the ring was not yet done because he has been dealing with other customers. We asked him to send the ring so it would arrive on a Saturday so we could sign for it without having to miss work and to include an appraisal. He sent the ring so it would arrive on a Friday with no appraisal. I had been without it for 18 days. I have worn the ring 16 days since we got it back. I constantly check it to make sure that none of the 7 gems have fallen out. Today I took it off to wash my hands. I put it back on and moved laundry. The same sapphire fell out again. When I called Roger, he gave me advise on when to take it off. Advice is always appreciated, but I cannot take it off every time I pick something up. I am not a rough person. I have been wearing a ring from my fiancé every day for the past 7 years that he bought at Kohl’s and I have had no problems with it. How is a ring from a department store more structurally sound than this engagement ring? He said “I’m not calling you a brute but” then he proceeded to accuse me of bumping it enough to knock the gem out for a second time. He told me that it would be a small cost for him to fix it and that it wasn’t his fault at all. I found the sapphire attached to a sweater. A thread of a sweater should not be able to pull my engagement ring apart. Moving laundry should not make a gem fall out. I should be able to live my life while wearing my engagement ring. I should be able to wear it for the rest of my life without having to check it every five minutes to make sure it is still in one piece. The ring is beautiful, but it is not worth having a beautiful ring that you cannot wear without fear. Go to a...

Owner is awesome. With that being said whoever he has doing his repairs/resizing not so great. I had a resize and when I picked up my ring you could hear the diamond was loose. Also my ring is no longer a “circle”. Granted it’s a free form setting but it’s definitely wonky after the resize. I feel like they should have told me that due to the nature of the setting it might change. But otherwise very nice place. Maybe needs a better jeweler. Owner does not do the resizing and to be fair he might not have known it would...

Can't say enough good things about Rodger Ketchell! He has always come up with a solution to my many jewelry "emergencies" over the years. My husband purchased my engagement ring (and then our wedding bands) over 25 years ago when this establishment was Kirkwood Jewelers. So happy to say that the same wonderful, personal service has continued since Rodger bought the business from the Kirkwoods. Thrilled that there is place locally that I feel comfortable and confident taking my jewelry to when the...