The Home Depot — Local services in Hampton Township

I purchased a tree at this store in April and it died not long after installation. I looked at the Home Depot website to see if I could get a refund for the item and found a 1-year guarantee on plants. No other information was written for the public to see on the website. So, I made sure to take my receipt and even an image of the dead tree to the store so that I could get a "fast and easy" refund. After driving all the way to the store and waiting in line, an associate told me that one must physically bring the dead item back to the store with a receipt to get a refund. I couldn't believe this ridiculous policy, and I don't remember reading this fine print anywhere on the website or on store signage. I then drove all the way back home, dug out the dead tree, and drove back to the store. After waiting in line again, I asked a rude cashier if I could have a refund for this tree. She told me, "not from me, nope, na-uh." I am not sure why any associate would talk to a customer in this manner. She then rudely said "go to returns" without giving any instructions as to where that was located. I then dragged the dead item all the way through the store to the return desk, where a gentleman was just finishing his transaction, which ended in awkward silence. I asked for a refund for my item and received it without any interaction with the associate. The associate also failed to say thank you or generally make me want to come back to the establishment. The transaction ended in awkward silence. I am not sure if the employees at Home Depot are trained in any way to respect customers or treat them like people, but I will surely think twice before returning to Home Depot. I feel a little cheated, because I have spent a lot of money at the corporation to be treated this way. Now I simply go to Lowe's (where I bought a replacement tree). I'm sure Home Depot will make changes to the advertisements for the "1-year guarantee" policy so that consumers are aware of the hoops they must jump through to get their money...

I have tried reaching out to customer service with no response after sending this email to them. My husband and I recently purchased and moved into our new home. We have been doing many projects around the house and have been using Home Depot for all of our home improvement supplies. We then decided to purchase a Samsung Washer and Drier from your Allison Park, PA store - and what a mistake. Firstly, I was told the arrival window of our new washer and drier would be November 23rd between 2pm-6pm. I was called at 6pm to tell me that they would not be delivering, as the washer had been damaged during transit. I was then called and told because of the holiday that they were only able to deliver today, December 2nd. I had heard nothing from the delivery company and so I called the store to see whether they had an answer for me. I was promptly told that they would in fact not be delivering today, but on Wednesday December 4th instead. Although, all of this is extremely upsetting as I have not been able to do my laundry for the past two weeks and had to take a day off work today and now additionally on Wednesday for this delivery (costing me even more money), I am truly the most upset by the store associate telling me “that I need to keep quiet so that she can speak” whilst speaking over me, that “it’s not her problem and there is nothing Home Depot can do about it” and “I should just accept it” and lastly “it’s your fault you don’t have the additional protection plan.” I am very disappointed in the service I have received and will definitely be rethinking my loyalty to Home Depot as I have been treated with disrespect whilst not receiving the service I was promised.

I do understand that accidents happen and that sometimes articles get damaged- but in those cases I would expect that my order get expedited as to uphold a certain level of customer service, instead I another received broken promise and a less than lackluster attitude from a store associate.

Very...

Absolute some of the worst managers I've ever experienced. The manager Scott and his assistant manager treated me like I was a criminal when I tried to return items I purchased online and were valid Home Depot purchases. As a matter of fact, they wouldn't even entertain a return, didn't check any of my order numbers, nothing, just said no, I'm not taking these returns. Then when I repeatedly asked why, they continued to escalate. I asked for their names and their district manager's information to inquire with him/her, they refused. Buy at your own risk, they don't follow policy and they don't care. Home Depot's policy clearly means nothing if they won't honor it. Go somewhere that's honorable and will honor returns. I have all valid proof of purchase so that wasn't the issue. Like I said, they didn't check any numbers or proof I have. Completely unprofessional and they simply don't care about customers. My guess is they don't want to hurt their store metrics with online returns, but I can't see how that's a valid reason not to accept them, it's horribly bad service for customers just to save your...