Oldskool Video Games and More — Local services in Hampton

EDIT: Had an amazing experience at the Portsmouth location. Upping the initial review for this location to a 1 to a 3 star.

Had 3 different conversations about having a game on hold. I called asking about a super nintendo and DKC1 and DKC2. Was told that the items would be held for me. I get there 40 mins later and was told that the previous person didn't check to see if DKC1 was on hold first before telling me he'd hold it for me. ( my items were in a box waiting for me when I got there)

Because of that I was told I had to wait for the initial person who had a game on hold to wait for their 48 hour window to be up before I could grab the game. After checking out the employee checked the hold and assured me multiple times that if I came in the very next day and the game wasnt picked up after 5 it would be mine. This was on 1/24/23

Called at 6pm the following day 1/25/23 asked if the game was available for pick up and was told that it was on hold until the 27th for someone else

I informed the associate about my previous conversation and the associate said he cant release the game because there is a line and that the associate I spoke to didnt check the line.

What good is holding things if you're not taking a deposit or getting any customer information to put with the hold to know who the hold is even for

I'm not going to play phone and store tag over a cheap 27 dollar game. could care less about the price I just wanted to support local but immediately after that phone conversation I ordered it from DKOLDIES who also has a 1 year guarantee.

The light skinned black guy I worked with ( sorry I dont remember your name) your customer service was great. He said the previous person didnt check to see it was on hold and then the person I spoke to today said the same thing...

I came into Oldskool Games with my wife and kids to trade in a stack of old games. Chris was behind the counter and right away, he was friendly, helpful, and honest. He looked through the pile, took about half of them off my hands, and told me straight up that the rest weren’t worth much and maybe only a dollar each, and that I’d be better off keeping them. I appreciated that. While we were wrapping that up, my wife spotted Nintendogs for the DS and asked about it. Chris said, “Bet,” and went to grab it... but then things took a turn.

The DS games were stored in one of those office style filing cabinets, the kind that won’t open one drawer if another is even slightly out. The one drawer he needed was completely stuck. Wouldn’t move an inch. Chris tried everything. He pulled from every angle, tried going above and below, but nothing worked. When he yanked hard, it looked like the face of the drawer would rip off before it slid open. He kicked it, yelled at it, called for help, and at one point just stood there and asked, “Why? Why?” Still, he didn’t quit. Ten straight minutes of battle. He was sweating and frustrated, but he never gave up.

Finally, after one last try, he let out a deep breath and said, “I may need to just refund you this game, this thing isn’t moving.” And right then, like something out of a movie, the drawer slowly slid open by itself. He just stood there, staring at it. I was afraid to speak. Then he reached in, pulled out Nintendogs, and handed it to me like it was some kind of relic. "Here is your game, sir."

5/5. Will absolutely...

Really tired of deciding to purchase games from Oldskool Video Game locations. Hoping management sees this and decides to take action. (I have gaming collection influence online)-so many people will see this review.

Basically, I am an avid rare game collector and these stores luckily enough sell lots of Limited Run games. But, unfortunately they choose to buy the cheapest stickers imaginable and plaster them on the front covers like they are worthless. Every time I come here the stickers are impossible to take off without completely ruining the box. (They will tell you the stickers come off with heat) picture related, they don’t. In fact they just melt and damage the covers even more. It’s incredibly frustrating as a collector to have these cheap stickers plastered all over the case. I fell like management here dosent really care, or probably dosent really collect games themself. I will think twice before purchasing any game here again. This has happened to many time at these locations. I’ll stick to Video Game Haven, and GameStop until I hear management has decided to invest in the 99 cent stickers, over the 10 cent ones. Have a great day.

Edit: Reply to response. Often times the stores or too busy to ask for extra assistance due to one person working inside with a long line. Second, I have asked for extra boxes before and was declined and told you didn’t have any. I’m sorry collector customers are not as important to you as the average customer. That’s why you’ll never truly be a...