Taco Bell — Restaurant in Hampton

Please do not visit Commanders Shepherd’s Taco Bell. The worst experience ever at a Taco Bell! The supervisor and manager are the worst at customer service. I placed my order at the drive thru and I had received the wrong order. I nicely let them know that I ordered a steak supreme burrito but I received a beef plain burrito. They fixed my order right there and then. When I arrived home, i noticed that my burrito was still a plain beef burrito with a few pieces of steak. In addition, I ordered two chicken chalupas and received only one. I called the manager and he told me that he had fixed it himself. He did not care about me telling him that he had prepared the wrong burrito. I made a second call and asked to speak to the manager’s manager. A lady answered the call and said that she was the main manager. She only replied that I could pick up a new new order at the store. She did not take her time to listen to me. I asked her for name and she in a very rude manner said that she will not give me her name. I spent over $30 on my meal. I will never, ever tolerate such rude service. This by far has been the worst...

I came into the restaurant because there was a moderate drive through line. I was repeatedly ignored by the staff. I needed to order at the register because the item on the menu wasnt on the kiosk and i needed to pay cash. I asked for help over and over again only to be told sorry and a nonverbal refusal to assist. Nothing was done to help.

Let me say this again, everyone working behind the counter refused to assist or even talk to me except to say "sorry" and walk away.

After 10 minutes of trying to get help juliet, at the drive through window, finally acknowledged my presence with a finger then proceeded to ignore me for 5 more minutes. No manager to be found even when I requested one. While all this was happening others were entering orders and being served ahead of me and my friend. It took 15 minutes to get an order placed and 10 more minutes to get food. Employees Could be heard swearing in the food prep area. The entire experience was unacceptable. It wasnt just unacceptable it was infuriating. I do not normally bother with surveys. There were other people behind me also waiting for service and...

I typically never leave reviews because fast food is fast food you can never be too picky, but this is the worst experience at this establishment. This place is very hit or miss, but typically it’s okay. First of all we waited maybe 20 minutes for the food, when we got the food the whole bag was lukewarm. we looked through the bag and they had not given us our dulce de leche cinnabons, which is like it’s fine cuz they’re only $2 so i wasn’t super upset. I get home and we start eating and we realize they had given us the complete wrong taco, we ordered a dlt and we got regular. not to mention they where barely filled with any filling and where soggy. i don’t mind soggy food because we went through the drive thru but still. when i opened my flat bread they had put the most amount of sauce i have ever seen, when i had asked for LIGHT sauce. like does that look like light sauce to you?? Not to mention there being legit like 4 pieces of chicken. the nacho fries where also lukewarm as well as the cheese. the cheese cups where warm and curdled. mind you my...