Clarks Bostonian Outlet — Local services in Hanover

I had a very bad experience with a return at the store. I called the store first and explained that there was an issue with a pair of shoes. I was asked to come in since I was close by. I went in wearing the boots that I had problems with. It had been the my first time wearing them. Explained to the clerk the problem who I spoke to on the phone. It was fine until the she asked the manager to come out. The dye from the boot was coming off on to my skinny jeans. No apologies for anything. The response I got was I don't know where these boots have been. It was very clear that the dye was coming from the boots. Nothing got resolved and I still had to make a seperate trip back to return them with the receipt. And when I went back, again no satisfaction from the manager. The clerk who helped me was very nice, though. It is a real shame after many years of shopping there. Not a...

You can find awesome deals at this store. It's both a regular store and a true outlet (meaning, they don't jack the prices up just to discount them so you think you're getting a deal). Bought a pair of Clarks unstructured shoes for $20, they're listed on Amazon for $100 and other websites for as much as $140. They often have buy one, get one 50% off sales as well. Bought the aforementioned shoes and a pair of Clarks leather ankle boots for a total of $30. $30! For TWO PAIRS of Clarks Shoes.

They also have a small selection of wallets and purses at discount prices (bags are in the back, full price bags are upfront). If you're in the market for a quality leather bag or wallet, stop in.

Staff is knowledgeable and friendly. They really know their merchandise. Tip: it's tough to find parking on the little lot in front of the store; there's a large, municipal lot just...

Friendly staff, good shoes. My family has gotten many great deals here. You can't always find a great deal on what you want, but if you go at the right times or the selection is right, there are great deals to be had. Some items are definitely not "outlet prices" and there has been some signage that is not clear (signs for clearance in an area that is not clearance). Overall, if you're a smart shopper, this can be a great place to get shoes. As far as quality of the shoes, I don't think they're the quality they used to be or the quality the retail price implies, but they're still pretty good, especially when you can find...