Tena's Fine Diamonds & Jewelry — Local services in Hartwell

Typically I have had great experiences here until today. I have given them a lot of business from rings, necklaces, ear rings etc over the years for my wife. Around this time last year a birthstone ring she wears nearly every day had a diamond fall off the ring and it was repaired without issue. This week she was wearing the ring and looked down to notice the center stone which was an amethyst was missing. So she took it today to see about getting the stone replaced. She was met however with a younger lady who had an attitude with her and told her that they would not cover the replacement of a center stone and that she would just be better off buying a new one. I could understand if they did not want to replace a diamond (again they already replaced one on this ring) but this was a smaller amethyst. The ring is sentimental to her because it’s our sons birthstone. And it was the first birthstone of his I gave to her. Very disappointed with the lack of...

I originally started off working with Katie when searching for an engagement ring for my now wife, Katie retired and Ariel took over from there. Ariel was completely knowledgeable and informative with all things from the setting of the ring to the diamonds I had to choose from. She answered all questions I asked and guided me every step of the way. Ariel’s experience and care for her work reflects with every interaction I had with her. I believe after working with Ariel that I can honestly consider her a friend and not just someone that helped me with a ring. The whole staff is friendly and knowledgeable. I couldn’t imagine a reason someone would go anywhere for any type of jewelry than Tena’s in Hartwell GA. I cannot recommend them enough, I had a great experience with them and I can guarantee anyone that chooses to shop here with as well! Thank you Ariel and the rest of the...

For our 5th anniversary, my husband declared it was time to upgrade my ring! Ixchel at the Hartwell branch was amazing at helping me choose a band and trying out various diamond shapes and sizes! I went in with a certain style in mind but ended up going with something totally different that I absolutely love! They also re-sized, cleaned and ensured the diamonds in my original wedding band were secure! That band looked brand new as well when I picked up both rings!

They are currently re-sizing my original engagement ring, as well as repairing a bracelet for me. Their attention to detail and customer service...