Shoe City Hardware Co — Local services in Haverhill

I walk by this store every single day on my way home from work. It is very close to my house, and I will stop in most every payday to pick something up. I have been coming for 2-3 years now. When I replaced my living room floor, I got the supplies there. Every light bulb in this house is from there. Needed some chains and masonry bit to secure my trash barrels, got them there. When I repainted the house, fixed the toilets, needed acid for the drains, even when I built a Ghostbusters proton pack for my nephew, I got the supplies there. It's close, convenient, decently priced, the staff was always helpful, and I prefer to support local businesses over the Home Depots of the world. I went in today, July 11 2019, as it was payday. I started looking around, knowing I would see something that would remind me of a project I could get done this weekend. An older man I had not seen there before asked me if I needed help with something. Just looking at the moment, I said. Looked around for maybe 5 minutes, and the guy comes up to me again and tells me this is a store. Either I tell him what I want or I have to leave. I told him I am a regular customer there, and he said oh, are you, now? I asked if the place was under new management, or if he was new there, and he said he had been there 45 years, he'd been there since before I even walked the earth. Well, unfortunately, he never learned in all that time how to treat (or keep) a customer. I've never been spoken to so condescendingly, or treated so disrespectfully at a store in my life. My family and friends are all going to be warned not to shop there again, and I'll be certain to warn anyone I see venturing in or out, or looking in the windows about what kind of guy they would be giving their money to. Such a shame arrogant people like that spoil all the good...

I am always one to support a small local business as opposed to bringing my business to a large hardware type store chain corporate type business. Something like what I had to do was having 2 screens remade and fixed. I wouldn't bring something like that to a Home Depot or a Lowes; so I brought it to a local city hardware store where although it was more expensive the work was quality work and I'm supporting a small business in a community. I would recommend anyone to go to a small business in their home town and always try to support small businesses and even though it may cost a little bit more sometimes you'll find that the association between the customer & the shop owner is more personal and friendly in even though you may pay a little bit more proves to be worth it in both the quality of the work the relationships that are built and keeping things strong within the community both socially and economically. 5 stars for this shop. I have tried it once before several years ago for keys and was satisfied then also. I will definitely bring business here again sometime...

The owner did nothing but complain the second I showed him what I want. He said he had a long day today. He wanted me out of the store from first second. He complained because it was after 3 and he is supposed to stay open until 4 on Saturday. His attitude was horrible. Maybe it is time for him to retire. I will never set foot in that...