General Plumbing Supply — Local services in Hawthorne

Worst experience of my life. Stood around for 20 MINUTES while 3 people ignored me. THREE PEOPLE. No one acknowledged me when I came in, no one acknowledged me after 10 minutes, no one acknowledged me after 20 minutes! THIS IS THE WORST PLACE FOR CUSTOMER SERVICE. At least 1 person should have said something... like we are all busy we will be with you. NOT ONE PERSON!!!! I WILL NEVER EVER EVER go to this place again. If you are managment, or if you are the owner please listen ... none of these women in this place act in a customer first manner. NOT ONE. You have to train your customer representatives to help customers standing in front of them. Not ignore them, not act like they are not there., not act like they are too busy, ACT LIKE A customer first culture rep. Once the man behind the counter was free, he helped me immediately. Not one of the other three behind the counter even acknowledged my presence, even though THERE WAS ONLY ONE OTHER PERSON IN THE PLACE. I have never been...

WARNING - THEY DON'T STAND BEHIND WHAT THEY SELL! Very arrogant and think they never sell failing plumbing components. I purchased an aftermarket shower pressure valve from them and it caused my water pressure to significantly drop. I picked up an American Standard OEM from the Home Depot and replaced it to resolve the problem and it proved that their valve was defective. When I went to return it, they didn't want to hear it and suggested that I deal with the manufacturer instead. Making it my headache was their solution! Businesses like this have no consideration for their customers and should be put out of business. Next step for me to report them to the Better...

I purchased a new central air system from GPS. It broke down due to faulty parts three weeks later. I was having a difficult time getting the manufacturer and their rep to replace the system which was under warranty. I reached out to GPS manager Lance. He asked me to give him time to research the issue. Within 2 days he solved the problems and cut through all the red tape. He called to tell me everything will be replaced. It’s wonderful when a company such as GPS backs up their products and satisfies their customers needs. I highly recommend doing business with...