Healdsburg Chrysler Dodge Jeep Ram — Local services in Healdsburg

I purchased my ‘21 ram at this dealership and the Process was good and that would be a compliment, buying a car isn’t usually pleasant. My first Time using the service department has me a little worried. I had the truck in to fix a problem with rambox, One side has a 4 mm gap the other side was a 7 mm gap and when it was cold it was hard to close. That said they changed out the insert and when I picked it up the gap looks worse, when I got home and measured it it’s now 9.5 mm wide you can stick your finger in it. They shouldn’t turn a truck, worse then they got it. The second issue, gas mileage, I’m getting 13/14 mpg on a truck that should be getting between 19 and 24. They said everything checked fine and it will get better as engine breaks in. From what I’ve checked engine break-ins will bring you 0 to 2 mph better, and breaking is 500 miles, there’s obviously something wrong with my engine. I’m waiting for a call back with more detail… I will update this. The service manager called the factory and it sounds like they gave the pat excuse, if everything checks out, no error codes, it must be my driving style. Not sure how putting cruise control on on a flat freeway is affected by my driving style. Getting a third less gas mileage than expected is a major issue, $100 a month in extra cost and it’s a lot of carbon dumping in the air when it shouldn’t be. This is probably not an issue with the dealership, but the manufacture. I will get back and update, when I see how the dealership deals with their corporate in favor of me the customers.

Update 4/28/21 Rambox was adjusted again, now it is acceptable, just not 100%. It closes with a good slam, when the weather is warmer, when it is cold, you have to slam it extremely hard.

The gas mileage issue, RAM has done nothing except tell me the codes say there isn’t a problem, but I just got my lowest mileage at 13/mpg, while Concentrating on keeping the “Econ” light lit.

I had purchased a service plan for oil change... they don’t tell you you have to wait 1 or 2 hours. I knew there was a problem when the guy asked me if I was going to wait. Wait for an oil change? Duh. Think twice before you get the agreement, especially if your time is valuable.

My overview of RAM at this point is, they pay a lot for advertising and getting awards and play tricks and games to avoid dealing with known poor quality issues. Coming from owning Hondas for the last 12 years, it’s a culture shock. This is what almost killed the American auto industry...

I explained when I called that I am an internet shopper and am ready to make a purchase and wanted a price. Several dealerships I called would not give me a price over the phone. Charley gave me an immediate bottom dollar price no hassle no questions. His price was the best by a significant margin. Went to the dealership, worked with Peter who did a great job showing us the cars and going over pluses and minuses, no psychology, no "can you just see yourself in this one", just friendly "let's go for a ride and here is how everything works".

You always wonder if the bottom price really is the bottom price and I tested it by asking how much additional they could take off if I bought two? Peter took it in stride and said they had given the best price - the question created no problems and he said, "You two stay out here by the car or come in if you wish, I will just leave you alone and you can decide and just let me know when you are ready." True to his word he went back inside and let us kick it around. No pressure, no sales tactics, no lock you in a room, - great experience. While we were going over the colors etc after we had made our decision to buy, but before we signed any paperwork, Peter even had the finance person Mike who has a Volt come and talk to us. He gave us the positives and the negatives - no pressure.

Mike was the nicest non-pressure finance guy I have ever bought a car from - usually that position is the power closer push you into more person. Mike finished off what was already a great experience with real world advice, walking us through the paperwork and when I requested extended warranty and paint protection, he discounted it down without my asking to a level that I have had to fight to get in the past. He even went over the pluses and minuses, even though I walked into his office asking to buy it, to make sure we were making an informed decision and he made sure to give us our cancellation process if we decided we did not want the extended warranty next week or next year.

Best car buying experience I have ever had. I bought my first car for school decades ago and it cost me $25 - I have fought hard for every purchase since for it to be the best deal I could get. Bought two new fully optioned Chevy Volts - no hassle, no pressure, no...

Unfortunately I can’t give zero stars. Beware of hidden costs on their vehicles. McConnell will list their vehicles online for a certain amount, then when you get into the dealership they’ll charge you that PLUS all of the additions that they evidentially add to every vehicle before they go onto the lot (example: like clear coating the doors on their vehicles). These are items that obviously you’re not asked if you want, so you don’t have the choice to refuse, therefore they require you to pay for these additions. The prices online don’t reflect any of their additions. They just try to slip them in there on you.

When we were negotiating the price with the salesman Alan (who was the ONLY positive part of McConnell) and he would go to give our offers to the sales manager, we were getting frustrated trying to navigate through all of the additions that they added that we didn’t want. We asked to speak directly to the sales manager to save time and headache, and when he came out to us he was IMMEDIATELY rude. When we told him the offer we were willing to give he asked with absolute major attitude “where we pulled that number from”. He was completely unwilling to even negotiate anything (isn’t that part of purchasing a car…?). We made it very clear that we were willing to purchase the vehicle on the lot that we were looking at, and when we asked if he was even interested in making a sale he let us know that he could easily sell it to someone else (mind you there was no one else in the lot or showroom and the car had been listed SEVENTY ONE days prior).

This place is super shady with their hidden additions that you’re expected to just deal with and their sales manager was awful. I’m just bummed I can’t remember his name (shorter Asian fella)

EDITED TO ADD: McConnell, your response to every single person leaving a poor review to the awful customer service should be an embarrassment to you. It’s a generic, blasé comment back, and it shows just how much you don’t really care about the problems your dealership faces. Clearly you’re also not doing anything to deal with the poor customer service since so many people have something to say about it. If you actually DID care about your dealerships reputation you’d be reaching out personally to contact each of us and offer an apology...