Giant Eagle Supermarket — Local services in Heath

The I’m assuming front end Manager “Julie” is very aggressive when you are checking out. She freaked out over me not having with me my Giant Eagle card to scan and sarcastically said if I didn’t wait for her to scan her card I would just be standing there all day. As I started to scan my energy drink and sat it down on the conveyor belt, she then freaked out again because it was not laying down on the belt the way she wanted it. She moved my drink to her liking; there was no need for her to touch my drink as she wasn’t bagging anything anyway; I was bagging my own stuff. When leaving she did say “have a good night” but at that point I had no deserve to respond and due to me not responding she then added “or not!” For a grown woman in a retail position, she is not very professional. Other employees I have encountered have been polite. Maybe she needs more training on taking pride in the store you represent. Other than that Giant Eagle seems to be a pretty good store with quality produce and a nice...

The employee here are great, unfortunately the rest of the store doesn't hold up to the quality of other Giant Eagle stores I've frequented. Part of it is due to a smaller location so the selection is more limited, but we also had several disappointing experiences with the produce freshness/quality. We tried giving them a pass due to the pandemic, but other local grocery stores didn't have the same issue. I think Giant Eagle as a whole has great items, prices, and staff, but this location isn't up to the same standard. I feel bad leaving a review that is less than glowing because the staff there has been so helpful and I don't want them getting pressured over things that aren't their fault, but I also want to help people who are trying to decide where to shop. I think they need to expand this location and put more focus on getting quality perishables if they want to stay competitive. Maybe have the GetGo in the same complex as well, but I'm sure that's a...

I've not been in a Giant Eagle in years, now I remember why. My first stop was to the service desk where I was met with the unfriendly face of Sherry. She did not greet me, she was not polite, she barely even looked at me. Her eyes said to me she was disgusted that I needed a Giant Eagle card and you could also hear it in her voice. That's the way to win over new customers, 0% enthusiasm. I had just been to the Kroger down the same road, it was beautiful, looked new, fresh and a store resembling something a big city would accommodate. Great prices, friendly employees, better products. Giant eagle looked like an old warehouse with dark walls and ceilings, it was like I had went back in time, thought I don't mind a little nostalgia, the prices were horrible for 1987. $8.99 for a container of peanut brittle... really? Sorry Sherry, you can keep your Giant Eagle card, I...