Goodwill Store & Donation Center — Local services in Heidelberg Township

I shop here often & have spent 10's of thousands of dollars here. I made a mistake, "don't we all" in the color of the tags.I was charged $165 for what I bought & checked out the prices in the parking lot & saw I was being charged full price (which is 50% off 6 days a week) I asked to speak with the manager to return the mistakes 5 minutes after buying. She was nasty,rude & a real jerk. She said "it's our policy" once u walk out the door there are NO RETURNS, really. I contacted the corp office in Harrisburg & no call back after hours of being jerked around with their useless phone system. Don't SHOP here,you will regret it. Good company, however USELESS customer service. Go to the Salvation Army or Jubilee for...

Update to this review: i stopped in this week and things were MUCH better. Thanks for listening Goodwill!

This used to be my favorite Goodwill ever. The new shelf set up is absolutely awful. Only one person can get through at a time in the first aisle. You cannot get past another person if you have a cart and the books are an absolute mess! I'm not sure what was wrong with the old set up but this is not a solution. I don't even feel like going anymore. However, the current staff is...

First time here lots of items to look at. Store was clean and laid out well. I was planning on purchasing and spending money on books for our fundraiser... The problem was that the bar codes were covered by a GW sticker... I would have spent more money here, but couldn't, because I couldn't scan the bar codes. If at all possible, please put the sticker elsewhere on the book or set a standard price for the books. See my...