American Freight Furniture & Mattress — Local services in Helena

I been a customer every since 2019. Back when Cory and delivery man Lorenzo was there. No problems. My husband purchased the Raspberry Bedroom set. He asked Marcus for the complete set. Marcus was too busy inquiring who my husband was buying the bedroom suit for. That he didn't disclose the set only includes one nightstand. Usually a Queen size bed set has two parties. My husband spent $1,333.16, plus $200.00 for delivery. Just to find out there's only one nightstand. I called Darnell who accuses me of yelling and I can't fix it, if you don't stop. All bets were off when he made the comment that my husband and I should have looked online. To see what the order details. Voices on both sides got loud, and Darnell laughs and hangs up. So, if you go to a restaurant, you should already know what's on the menu. I will not be back and I'm telling my family members who shop here too. Don't!!

Just want to inform the Regional Manager that a paid in full Bedroom Set and Set up, plus tip. A paid in full order that was supposed to be delivered all on Tuesday. The Chess part that they didn't have Tuesday 06/30/2020, and MARCUS said would come Wednesday 07/01/2020, the deliveryman told us 8:30p.m. he was still coming. Only not too show up. And my husband and I didn't get to bed until 12:00a.m., and husband had to be at work 5:00 a.m. the next morning. So, we are going on the third day 07/02/2020, waiting on our $200.00 Raspberry chest, just to call all day. The deliverymen arrived 11:20 p.m., threw the chess down, that was paid to be assembled and left....

We bought a new sofa/loveseat combo from them. The pricetag was certainly lower than anywhere else we looked, and it looked like OK quality furniture. Less than 3 weeks after purchase, the sofa literally fell apart. We're pretty normal sized people and have treated it with care. I turned it over and opened up the upholstery to have a look. The construction quality is the worst I've ever seen; low grade partical board, half-rotted knotty 1/2" thick pine, and the whole thing is held together with staples. I identified 6 separate joints that had come apart inside the couch due to the staples simply slipping out of the wood, and many more that were halfway undone. I ended up taking around 3 or 4 hours and meticulously replacing pieces, reinforcing joints with metal brackets and screws, and closing up places in the upholstery which were mysteriously split and leaking stuffing.

The furniture here is truly of the lowest quality, even if it appears fine on the surface. If you buy from here, make sure you also purchase their ridiculously expensive warranty (that will tack on $100 - $200 to your purchase), because you're gonna be needing it a whole lot. If you need cheap furniture, go to the thrift store or use Facebook marketplace. If you want new furniture, spring for something...

Terribly awful experience!! First off, if Marcus is your salesperson expect absolutely nothing to get done or be done right. I ordered a bedroom and living room set over a month ago to be delivered on June 26th. All of my furniture didn't arrive on time... I still haven't received my living room furniture nor an update on when it's expected to arrive. I finally cancelled the order and asked for a refund yesterday. When my bedroom furniture did arrive, the wrong chest was delivered. Also, Marcus claims he forgot to include my bedrails and I didn't have screws for my headboard. The delivery fee was $100, with no assembly. I had to drive back to the store for my bedrails. No considerations nor accommodations were made for me regarding my time or gas even though this order was paid in full and this was a mistake he made. As of yesterday, he still could not give me an update on the status of my living room furniture. I finally spoke with the manager who was unaware of this situation and told me that my complaint was one of many and that Marcus had been demoted. However, this doesn't change the fact that I've been in my house for almost a month with no living room furniture and they've had the payment in full long before I even closed on my house. DON'T ORDER...