Taco Bell — Restaurant in Helena

When I called to express my irritation regarding 25% of my $44.00 being made incorrectly, the manager in charge, Jacob, hung up on me. I merely had stated that I was unable to make it up there at this moment- I spoke firmly and he then hung up on me. I called back to speak with the manager and I was told he was- in fact the manager. When I asked if he was the one to hang up on me he said, "Yeah, I did." When I questioned him as to why he would do that he accused me of yelling at him and told me, "I'm not gonna sit here and take this." I was upset as I couldn't get back to the location and I have a team working with me to fulfill a deadline. My suggestion was going to merely be that we have the food delivered via one of the local Delivery services I typically use because the team I am feeding is hungry and working on deadlines- the portion of the order made incorrectly was literally due to a team member who has adverse reactions to Sour Cream. Thankfully, he always checks his food prior...

My husband and I moved to the edge of Helena/Bessemer last year and Taco Bell had been probably my favorite fast food place since I was a kid. So I couldn't tell you how many times I've been in my lifetime, but my husband has never been a fan of it but he goes a good bit because I love it so much. But anyways, we have been to the one in Helena a good many times and only a couple of times have they gotten my order wrong but it's kind of understandable cause of the way I order. I always get the Nacho Bell Grande add double beef and double cheese, without refried beans and without sour cream. I also get the Fiesta Potatoes even though they're not on the menu anymore but I got hooked on them years ago when they first came out. Next time I go I'm going to get the potatoes on my Nacho Bell Grande! My husband switches what he gets just about every time and always...

I usually don’t have trouble with this location, yea every now and again the order is messed up but that’s just human error. Today I went by there in my work Truck which obviously will not fit through the drive through. So I walk to the door (which I always do in Alabaster) and was going to order and just let the person ring me up keep what ever change was left which is usually about $5. Gentleman was nice and told me I can’t order from the door I had to go through the drive through and I told him my truck wouldn’t fit and he refused to just let me order told me I had to order online. It just hits a nerve when they answer the door and just won’t let me order when it’s so easy to make a customer happy. I will probably never set foot in this location again. Thanks Helena Taco Bell for showing me where I stand as a customer who has a work truck that...