Helena Health Club — Local services in Helena

This gym has really gone downhill. I get calls every other month with my payment not going through etc. When there is no reason why it shouldn’t go through. 5 minutes ago the desk clerk called me with a particularly stuck up attitude about it. I told her to read me my card number, and of course the expiration date was WRONG. I had told her I gotten a new bank card 3 months ago with the same exact numbers. She then tried to blame it on my bank saying “this has happened multiple times and each time we try it charges us, so do you wanna give us a different card or not?”. She then said “well the card has worked with those expiration dates for the past 2 times”. When I told her I got this card 3 months ago and that made no sense she passive aggressively said “I’ll try it again, oh look it says declined” as if I didn’t have 750 in my own bank account I was looking at that exact moment. The gym used to be great, but it’s rather small for the amount of individuals with memberships and with covid it’s worse. To add on the absolutely rude receptionist who doesn’t want to admit she didn’t have the correct information on her end. Go to...

The gym is pretty clean, but most weight machines are uneven during use. The employees are not very friendly, as they either seem extremely nervous or mad at the world. The equipment is old and the bar on most resistance machines is uneven, causing more resistance on one side than the other. Same with the 1 & only resistance Ab machine they have. I’ve told the employees & owner a few times about these issues & they are never fixed. Even though a $100 maintenance fee is drafted from my account every year. NOT satisfied with this gym. My boyfriend actually helped the owner fix one of the heavy weight machines during a workout. Makes you wonder where these so called “maintenance fees” are going. If you have the option, choose another gym.

Helena Health Club, you need to step it up. You charge way too much per month for any member to have to deal with these...

OK so I decided not to join, so my review is based on my experience at this location. First off it's in a great location, and the equipment I would give a 4-star out of 5. The seemed to care about you as a person. I did not git any vibe that this was a sales approach. They genuinely cared and you were not just a number. They have a kid zone or place for little kids to be while parents are working out. The kids seemed to be 5 or younger in that kid zone. Kids are not permitted on the equipment, and I don't recall the age when they are allowed. Membership prices were reasonable and I would have picked this place if it were not for the number of children that are in our family. Personally I would prefer going here over any of the other local gyms. Thanks for taking the time to discuss the gym with me...