I recently ordered some “Birthday” flowers for my 89-year-old mother. Since I live out of town I had them delivered. When ordering, I advised the delivery person to wait after knocking. Although she is 89, she still gets around very well. I also didn’t want the flowers to be left at the door.
I contacted the Flower shop the morning of the delivery “as they didn’t provide a time when I ordered online” (Btw, the flower shop didn’t know that I had called my mother earlier to wish her a happy birthday and to let her know that there would be a delivery).
The lady on the phone mentioned it would be in the morning. After we hung up, she called me back to tell me the flowers were delivered and left at the door. I was very disappointed as I “specifically” asked the delivery person to knock on the door and wait. I hung up the phone and called my mother right away. I asked her if anyone came to the door, she said “NO”. I asked her to go outside as there was a gift waiting for her.
After hanging up with my mother I got a call from the same lady at the flower shop. She advised me that she spoke with the delivery person who said, “they were given to my mother”. I told her I just spoke with my mother who advised me that she hasn’t received any deliveries!
I mean really, you are going to lie to me, like I wasn’t going to find out!
Two things, this flower shop needs to provide times of delivery. 2nd, take a picture of the delivery. We have all had Amazon or eBay deliveries and what do they do when they deliver a package? They take a picture and send it to the number on file.
In closing, I paid the delivery driver a 15% tip (10% is minimum) on top of the delivery charge so yes, I was expecting a little more than just leaving birthday flowers at the door for an elderly...
Read moreEva’s Floral Gallery is top notch and the best florist in the San Jacinto/Hemet area. The company is family owned and the associates serve you with a warm and personable demeanor. This was my first experience with Eva’s Floral Gallery and I was extremely impressed. I needed a corsage for my daughter within a few days. They were very attentive and ensured that the corsage would be to my high and demanding standards. Although I only gave them a few days for my order, they made sure that the roses would be in stock. The following day, they even called to inform me that the roses were in stock, to manage my expectations. In addition, on the morning of pick up they called to inform me that the corsage was ready. It’s a small thing to most people, but this is what separates Eva’s from the rest. Lastly, addressing me by name is also refreshing. To those debating whether to do business with Eva’s Floral Gallery, my advice is to just go. They will definitely exceed your...
Read moreI live in Canada and ordered flowers for the first time from Eva’s for my mom’s 91st birthday. I was drawn to trying them out because I read they are a family owned business. Moises was amazing in listening to what I wanted and when he asked if I wanted to add a box of chocolates I was pleasantly surprised that they offered this as an extra. Of course I said yes so mom could have a sweet treat too! I asked Moises if he could take a photo of the arrangement and email it to me so when I called mom to wish her a happy birthday I could picture what she received and enjoy it with her. He said no problem and the arrangement was gorgeous! When I called mom she couldn’t stop raving about how beautiful it was. The prettiest one she’s ever seen. All the flowers I send her will be from Eva’s from now on. And I love supporting a...
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