At Home — Local services in Henderson

So I visited this store today after work because a friend shopped earlier and knew I was looking for patio chairs. She asked about the two white chairs under the 50% off sign because they were walked on and dirty. After work I got to the register with additional items and the chairs and asked the cashier to verify the 50% off for the chairs before ringing the rest items. She told me the chairs were not ringing up on sale so when Virginia came over she verified full price...I saw the cashier had started ringing the habadasheries I put in the basket and I proceeded to tell her since the chairs weren't on sale and that's why I came to the store I was only taking some of the items, so I thought she'd removed all the items she so quickly rang up but she did not. I was wondering why she was now rushing me. 'I put your receipt in the bag is that okay", she said and began calling the next customer while I was putting my credit card away. I normally always verify what I have been charged versus what I have been given but trust the cashier was reliable and proficient. Once home I called back and spoke with another manager on the phone Susan who said she'd check with the cashier and what I'd told her I put back then came back on line and told me the cashier remembers and we will give you a credit just bring the receipt back with you when you come back....No apology at all, I told her I am not going to be able to come back and not sure when....she said well when you come back then just bring the receipt and any manager can help you. I hate to say that I believe the cashier did this on purpose probably to show that maybe I wasn't as smart as (I thought that I was) and why she needed to do that for me just verifying the price of those chairs, I will never know! Well I wasn't paying attention. I hope that I am wrong and she didn't do this purposely but I don't think that I am and she may have only forgotten to remove just one item at $4.99 but thats my $4.99 and no one gave me money, I worked for it and it is my money and even $0.50 .....just like the mis-sign for the furniture - HOMES expectation is to be paid for items sold, I expect as a customer you only charge for what I take out...

I had a deeply disappointing experience at the At Home store in Henderson, NV, on November 22, 2024. This visit was marked by poor communication, unprofessional behavior from management, and an overall lack of accountability.

I spent nearly an hour and a half shopping on November 21, 2024, only to discover at the register that the store was accepting cash only due to a network outage. This critical information was not communicated anywhere—no signs at the entrance, no intercom announcements, and no staff informing customers waiting in line.

A manager provided me with a form to hold my cart for 24 hours, promising that I would receive a call once the systems were back online. Later that evening, when I hadn't received any updates, I called the store and was assured that the systems were operational and my cart would be held for pickup the next day.

When I returned the following day, I was told by a manager who was not present the day before that all held carts had been restocked the previous night. I asked to speak to the manager who originally promised my cart would be held. Instead of accountability, she responded dismissively, “So what do you want me to do about it?”

When I pointed out her sarcasm, she doubled down, saying, “I’m not being sarcastic. What would you like me to do—go shopping for you?” Her behavior was completely unprofessional and uncalled for.

Ultimately, I found one of the items I had initially selected, but this experience left a terrible impression. Another manager offered a 25% discount, but since I already had a 20% birthday reward, this gesture felt hollow.

This store failed on multiple fronts:

Lack of communication about operational issues. Poorly managed procedures for holding carts. Unprofessional and dismissive behavior from management.

As someone who works in marketing and customer service, I was appalled by the service at this location. If this is how At Home treats its customers, I won’t...

Walking out of Trader Joe's, we noticed the At Home store. It's been a while since we've been to this part of town. In effect, this is a new store to us. I vaguely remember there was a Kmart here, am I right? This store is huge; I mean Lowes, Home Depot, and Costco huge. Even though there were many empty shelves and space, it still has more general "home" merchandise anywhere that I've seen. For those of you who have never been to this store, I can only equate it as a much larger version of the Home Goods Store operated by the TJX Companies, the same people that run TJ Maxx and Marshalls Department Stores.

My wife and I split on this store. I liked it for the vast amount of merchandise and much lower prices. She wasn't so enamored because "it didn't have a warm cozy "feel" to it. Maybe that's the difference between male and female shoppers? To my mind, this store had everything that a Home Goods store has and twenty times more at lower prices. It just isn't as attractively displayed as Home Goods one-twentieth the size. My wife obviously didn't like the very austere warehouse feeling she got. She actually said it was too large as well.

Well, I guess to each his (or her) own. And since this is my review, I rate At Home four thumbs up regardless of what my wife thinks.

REVIEW AT A GLANCE RECOMMENDED: Yes SERVICE: No one around to know PRICE: $$ COVID: Pandemic regulations are not maintained. PARKING: Adequate REASON/INTENT:...