Massage Envy — Local services in Henderson

Therapist Victoria is the only reason I come here, she is by far this places greatest asset.

I come in once a month, every single month, for over a year now. Massage therapy really does help me A LOT. I have had multiple back surgeries and my spine is fused completely from T2 - L1, big fusion! Victoria is the absolute best. I felt so much better leaving her room today like everyday!

That ends as I go up front. Front desk is a revolving door which I think is part of the problem, they do their best though. I have one request every month and they can never, ever seem to accomplish it. Management does not care. I even asked for them to put a note on my file, to book each session AFTER the monthly fee comes out so I have an available credit on my account. This month, my fee comes out on the 10th. Not the greatest feeling to come out of my massage, thinking I have 1 credit on the account(because I should) then being asked for the full massage price then being informed that my monthly fee will come out in 3 days. In the end, I suppose it is my responsibility to know when that date is and schedule accordingly because no one else cares.

Also, I understand how it works. That the credit will carry over but I would have rather done today's massage next week, LIKE THE NOTE SAYS. I live on a fixed income and like everyone else, money is really...

Horrible experience with the girls in the front. My massages were amazing but my experience with Melina was angrily stressful. Be careful. You'll be over charged with this girl. She doesn't know what she's doing. I don't know WHO trained her, but they need training as well! Months of training for both of them! I came here to relax and enjoy my time here. . NOPE! They like to over charge and charge me full price instead of early bird special or full price instead of my membership rate. Come on people!! this isn't rocket science! I've been a member there for only 3-4 months and everytime I went there I had trouble from them. I hate it now. But. . I CAN'T CANCEL MY SUBSCRIPTION! Which is bull SH** ! You would think if a customer has had nothing but trouble from their employees from the start of their membership. . That they would At least UNDERSTAND whyyy the customer wouldn't want to come back anymore and let them cancel their contract. . But no. I have to go back. I REALLY don't want to! I DO NOT recommend this place! Don't be a member here. It's NOT worth the stress!.. Oh and after all that trouble, they only offered me a free foot scrub.. REALLY? THAT'S ALL YOU CAN DO FOR ME? wow I'm...

This was a HORRIBLE EXPERIENCE! I made an appointment for a 2 hour message. This was my first time with massage envy. I have to say the gentleman and girl at the front desk were nice and polite and professional. Oscar was my therapist and i was so unhappy that 16 mins in...........i told him i was finished with my massage and was leaving. I am never rude or disrespectful , i was just DONE! IT WAS THE WORST EXPERIENCE EVER. I'm sorry, but i would never reccomend Oscar at massage envy henderson lake mead. Ever. I got dresssed went to the front and quietly paid my $35.00 for a 30 minute massage. ( even though i was in "SESSION ") for less than 15 minutes. I didn't mind paying. At that point i just wanted to be done with the whole experience. I tipped $10 to Oscar.....and $6 To the two working the front desk. I am so dissatisfied and disappointed because I really needed the relief of a massage, considering I was in a life changing car accident several months prior. My advice is look around for another place to find relief from aches and pains.THIS IS...