The UPS Store — Local services in Henderson

Use this store at your own risk. I paid close to $100 to have a package shipped UPS Next Day Air Early Sat Arrival. It was ultimately delivered 4 days late. I went into this store to request a reimbursement of the postage, due to late delivery. I initially tried to file the reimbursement claim online with UPS but could not complete it and received the following message, "We are sorry your package was delayed, if you are seeking reimbursement of your shipping fees, please contact the store you shipped your package from (this one) and they can submit a request to UPS for a Guaranteed Service Refund".

I followed these directions and went into this store (twice), showed this message to the "manager" on duty (forget his name but had some kind of beard) and asked him to help me obtain this reimbursement. To say that he was rude and absolutely useless is being kind. He told me I needed to file the claim with UPS, which I already did and received the message above... he told me they are not responsible while wearing a shirt with a UPS patch on it... he told me it was too late to file this claim (wrong)... he then told me that the next day was the "expected" delivery date and was not "guaranteed"... he used every excuse he could think of and when one didn't work he moved on to another, just trying anything to get me out of the store... he didn't even "try" to help by reaching out to UPS on the customers behalf, it was just one rude excuse after another, he couldn't be bothered! I finally got frustrated and left the store, much to his satisfaction I'm sure.

Bottom lines... I will never patronize that, or any, UPS store again, if you have a problem here good luck figuring it out yourself - they are fine with taking your money but not reimbursing it if something goes wrong, and this UPS store should be ashamed of having this particular employee on staff; never mind in some kind of management or customer service role. Patronize at your own risk.

To be fair, the other employees in the store at the time were very nice, and one young lady even tried to help me before she was overruled by this "manager". It's a shame that they have to work with this guy and I honestly hope that his poor attitude never rubs...

UPS Store 7311 – Unpleasant Experience

I recently had an unfortunate experience at UPS Store 7311 that left me feeling dissatisfied and marginalized. After calling the store to inquire about assistance with shipping materials, I spoke with Colin, who provided minimal information over the phone. Upon arriving at the store, I was disappointed to find that Colin did not greet or acknowledge me, even after I asked the other employee, Howard, for assistance. Despite my efforts to engage, Colin remained distant and unresponsive.

Howard, on the other hand, was very helpful and accommodating throughout my visit. However, I couldn’t help but notice a clear difference in how Colin interacted with other customers in the store, particularly non-African American customers, whom he greeted while I received no acknowledgment. This left me feeling discriminated against and uncomfortable.

I also experienced frustration when Colin refused to assist with my shipping inquiry, claiming the store did not have the necessary express boxes. He informed me that this location was independently owned and that I would need to visit a corporate store several miles away. This explanation felt dismissive, especially considering Howard’s willingness to help. To add insult to injury, Colin contacted me 15 minutes after I left the store, stating that he had suddenly found the boxes I was looking for—something he made no effort to check during my visit, despite my prior phone call.

While Howard’s professionalism and attentiveness were commendable, Colin’s lack of engagement and assistance marred the entire experience. It is disappointing when customer service falls short, particularly when a situation leaves you feeling disrespected or treated unfairly.

I would like to see action taken to rectify this situation so that no one else in the community who looks like me has to experience the same treatment. It is important that all customers are treated with respect and provided with equal service, regardless of background. I hope this feedback leads to improvements in how this store serves its...

Today I came in to pick up a package that I had delivered to the storee instead of my home address. When entering the store there were three young kids working. Not one them greeted me. Not one was friendly and the male employee(blonde hair) who asked for my name acted like he didn't want to take my ID to verify my pick up. So it makes me think that anybody can come and pick up random stuff that isn't actually theirs. After me holding out my ID again he just tried to look at the name. I had to tell him to actually take the ID and check it. That's when people who came after were now checked out and leaving as I still waited. He walked away to go find my package and couldn't at first. Then he said I had three packages which I did not! I had one. I'm curious to know what would have happened if I lied a d said yes I had three! Would have gotten someone else's items. Then I asked for a receipt once they did find my one package that's when another male employee (tall brown hair Caucasian) said there is no receipt. I said I usually get a receipt when I pick up I believe. He then says in a rude tone "I can't give you a receipt ". So I asked is there a manager here and he said he was! So I said when does your boss work. His response was in the morning but in a sarcastic tone. So I just walked put afterward. No thank you for your business, no sorry I couldn't help...