Ariel’s Jewelry No5 — Local services in Hialeah

My wife and I pawned our jewellery there and they got robbed as soon as we saw it on the news we drove to the place and asked if our stuff was still there and their answer was yes don't worry we have your stuff so we kept making payments on it today we decided it to pay it off and as soon as we said we came to get our jewellery back they apologize and said your jewelry was stolen we lost it on the robbery they said that they'll replace it with similar jewelry but they can't remplacement sentimental value I understand is no their fault they got robbed but the fact that they kept charging monthly interest on something they no longer had its just plain wrong we feel robbed by them they could've let us know when we asked instead they decided to keep taking our money with their high...

This store has someone inside stealing credit card details. My father in law came here and the girl that attended him said he couldn't use apple pay nor swipe the card because she couldn't get the machine out, so she asked him for his credit card and license and went to the back to charge him for the service. The next couple of days they charged this card for a total of $6000 in different hotels in Miami. Luckily he used a credit card and was able to charge back all those charges but you could imagine how devastating this can be for someone that would have used a debit card.

Beware of this...

What a disappointment, The customer service from the store manager is mediocre, has no education what so ever, they think that they are dealing with animals instead of humans. This is like a factory filled with trained puppets, please owner take the time to train your staff and specially your managers. To be honest one star I think is way too much, if I was able to not give “no star” at all I would do it. Don’t waste your money and time with this people, that have no clue what they are selling. A business runner...