Manhattan Pizza Place

I’ve ordered 3 times from them and each time delivery took well over and hour and a half. Two days ago I ordered at 1:29 pm and the order arrived at 3:20 pm. When I called to cancel the order since it had already been two hours they said to keep the food and they would credit my credit card for the order. Of course this never happened and I paid for cold food once again. If you order from the app it tells you the order will take 45 minutes to an hour yet the driver admitted that before I place the order next time I should call first to see what the actual wait time would be since the app has that as standard language. Although I appreciate his input this is not a restaurant but a delivery or carry out food place. I’m not making reservations at a 5 star restaurant and sadly I won’t be ordering from them ever again. It’s a shame because even though the food was Always cold you could tell it would have been delicious if received timely and hot. My only advice to all if you really want food from here I suggest you place the order and pick it up personally. Then again you never know if even that would help. Really poor management considering the manager doesn’t even have the decency to apologize when you call from the inconvenience they cause. I will say his staff if pleasant. That’s probably the only nice thing I can say. This is why I will stick to ordering from Nic’s Pizza off Hialeah drive. The food choices may not me as many but at least they deliver timely and the food is ALWAYS hot and delicious.