Hickory Computer — Local services in Hickory

I work at a church in Granite Falls and contacted Hickory Computer on June 27, 2023. An appointment was set up for July 18. I had stated the two problems that we had. One with a second phone line that didn't ring or make calls. And the other problem was that our wireless router did not reach our Sunday Schools on the second level. I was told that both problems could be fixed with no issues. Appointment time came and two technicians showed up. They worked on the phone issue and after an hour said it was working. After 2 hours of working on the Wi-Fi issue, they informed me that they would have to come back another day to work on this. They didn't know why the router that I had purchased wasn't working and didn't have a solution on hand. It has been 99 days since they were here. I have called twice to ask if they were coming back. The last time I called an invoice was sent a week later for $160.50 and no note saying they would come back. The phone issue was not resolved, the second phone still doesn't ring and calls cannot be made from it. I am disappointed in Hickory Computer since they came highly recommended. I will not be using their services again, nor will I recommend them to...

I had an issue with a gifted laptop and took it to Hickory Computer. This was my first time in this business. I was treated like a valued customer and Tyler had the laptop fixed in no time. They lady that greeted me (her office was at the front) was also very helpful. I am taking some old computers by there tomorrow so they can recover some info. GREAT folks and...

Brought my PC in after struggling to find a solution as to why it wouldn't boot. I consider myself fairly good with electronics, but know when I've met my match. Brought it over on a Friday evening before close and had my answer from Russell the following Monday as to it being a bad MOBO. Awesome service and really appreciate the customer service. Highly...