Hello Sugar | Hickory Brazilian Wax & Sugar Salon — Local services in Hickory

I recognize I am going against the grain here, fully acknowleding the very high rating of this multi-site business, but I feel it necessary to relay my experience in hopes of a better intake process for future customers. As a background, I just moved into the area, so I was looking for a new waxing salon. I found Hello Sugar online and quickly called due to the positive impressions of others. Granted, the first thing I found unique, peculiar even, was when I called for an appointment the automatic message tells you to hang up and text them instead. That's fine, I can follow an unorthodox receptionist communication style. I spoke to THREE different people via text (Skye, Stacy and Eva). The biggest issue I had was getting a text from someone (not at the location) 10 minutes before my appointment informing me that I had a contraindication for waxing and must reschedule. Mind you, I was already there because they requested I be there 10 minutes early. I appreciate them looking out for my skin, I do, but the text people- again, who aren't even located at the brick and mortar business- did not seem to find it pertinent to field these things earlier than 10 minutes before my appointment. I do want to say, in their defense, I was a same day new customer, but I filled out my intake form around 4p, and my appointment was at 610p. So, they had my intake two hours in advance, and I texted three different people- none of whom fielded this. In the future, ask these questions while booking, even if it's over text. Again, I am sure you have fantastic Estheticians, so this is simply constructive cristicsm for the intake workflow....

Courtney is the (Sugar) BOMB! She fixed my fear of waxing after being traumatized at another place( that was my first and last time there! ) Courtney was attentive and asked all of the right questions and had me feeling comfortable and like she actually cared about me. I would highly recommend! 5 stars!

Update: I’ve had a membership since my first visit with Courtney and I’ve been waxed by Sydney and Ashley now also! My next appt is with Lily and from reading the reviews I have a feeling she will be awesome too!

I’m still a big nervous baby everytime I go! But all the girls so far have been patient and reassuring with their...

Scheduled an appt at this location. After waiting outside of the shop that had the doors locked for 20 minutes in the heat I left. Then, they had the audacity to text me back to reschedule after not responding to any texts to open the front door.

Eta I texted and told them I was at the door. I even asked the ladies at the nail salon if there was another door and she told me no. I waited by the door and even took a pic to show I was there. I did text and rescheduled a little later but did that the day before. I can provide photo to prove with a time stamp. Thank you for the same offer of a...