I recognize I am going against the grain here, fully acknowleding the very high rating of this multi-site business, but I feel it necessary to relay my experience in hopes of a better intake process for future customers. As a background, I just moved into the area, so I was looking for a new waxing salon. I found Hello Sugar online and quickly called due to the positive impressions of others. Granted, the first thing I found unique, peculiar even, was when I called for an appointment the automatic message tells you to hang up and text them instead. That's fine, I can follow an unorthodox receptionist communication style. I spoke to THREE different people via text (Skye, Stacy and Eva). The biggest issue I had was getting a text from someone (not at the location) 10 minutes before my appointment informing me that I had a contraindication for waxing and must reschedule. Mind you, I was already there because they requested I be there 10 minutes early. I appreciate them looking out for my skin, I do, but the text people- again, who aren't even located at the brick and mortar business- did not seem to find it pertinent to field these things earlier than 10 minutes before my appointment. I do want to say, in their defense, I was a same day new customer, but I filled out my intake form around 4p, and my appointment was at 610p. So, they had my intake two hours in advance, and I texted three different people- none of whom fielded this. In the future, ask these questions while booking, even if it's over text. Again, I am sure you have fantastic Estheticians, so this is simply constructive cristicsm for the intake workflow....
Ā Ā Ā Read moreCourtney is the (Sugar) BOMB! She fixed my fear of waxing after being traumatized at another place( that was my first and last time there! ) Courtney was attentive and asked all of the right questions and had me feeling comfortable and like she actually cared about me. I would highly recommend! 5 stars!
Update: Iāve had a membership since my first visit with Courtney and Iāve been waxed by Sydney and Ashley now also! My next appt is with Lily and from reading the reviews I have a feeling she will be awesome too!
Iām still a big nervous baby everytime I go! But all the girls so far have been patient and reassuring with their...
Ā Ā Ā Read moreScheduled an appt at this location. After waiting outside of the shop that had the doors locked for 20 minutes in the heat I left. Then, they had the audacity to text me back to reschedule after not responding to any texts to open the front door.
Eta I texted and told them I was at the door. I even asked the ladies at the nail salon if there was another door and she told me no. I waited by the door and even took a pic to show I was there. I did text and rescheduled a little later but did that the day before. I can provide photo to prove with a time stamp. Thank you for the same offer of a...
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