Roses Discount Store — Local services in Hickory

Terrible Customer Service. I ran in the Hickory Store on 9/1/24 to buy multiple colors of the spray paint that was advertised for $2.99. When I got to the register only 2 of the 5 colors / cans scanned as $2.99. I told her they were advertised as $2.99. She was polite but basically said there was nothing she could do. I paid full price for the other cans. I knew I was right but I was on my way to work & didn’t have time to argue my point. Last night 1 ran in the Morganton location to pk up something else. I noticed the spray paint was still being advertised as $2.99. I picked up a couple of cans. I asked the cashier if they would honor their ad price?? He said “of course!” The manager came over immediately & adjusted the price. Today I ran back in the Hickory location since it is only 5 mins from my house. I go straight to the paint isle & pk up a few more cans. The advertisement is still hanging on the shelves. I can hear multiple employees in the furniture dept joking around & having a loud unprofessional conversation. One female is bragging about how some man ask her about the sale prices & she told him “she didn’t know”. I take 3 can's to the register where there were 3 younger female employees behind the counter. 1 of the 3 was also 1 of the ones previously having the loud conversation in the furniture dept. I explained how I was overcharged last time and that was fine but I now knew for sure that the manager could adjust / correct the price on these since they did in Morganton last night. After I finished explaining….the same employee that was involved in the furniture dept conversation looked at me and said the sale ended yesterday. All I could do was laugh & say of course it did. My mistake, I thought the sale was advertised as September. I didn’t read the fine print. I wanted to point out that maybe instead of standing around & having loud inappropriate conversations they should be taking down the old, deceiving print ads that were currently hanging on the shelves. I didn’! I will just continue to drive 20 mins out of my way to the Morganton location. It is much cleaner, better stocked & actually has good...

I usually love this place so much and shop here allll the time. Usually great customer service and help and USUALLY very respectful! Until “Leanne” I think was her name. Either way something like that I Called and asked bout salt to melt ice and snow and she said “sorry we out” and then just hung up immediately .Not a have a good day or even waiting to see or asking if I had anymore questions I called back and said I thought that was very rude cause you never asked if I had anymore questions or was EVER respectful during the first 25 second phone call and or the other 19 second phone call, you had an attitude with me when I was very polite with asking my question. She said “uh what’s your other questions” I said “I don’t have any but you didn’t even do your job and be respectful about helping the customer out by ANY means. That’s very rude”. She hung up immediately. No apologies, no respect when talking to me, had the biggest attitude, no good customer service AT ALL and I will never be back until customer...

Wow! We go to Rose’s, a place that we have not been in a long time to look for a specific item...My son finds a shirt 🙄 that he wants the blue one, so we take it to the register- it rings up $3.99- the nice 😡 Mng tells us the price is $3.99 (it’s honestly not worth $1!)- but the sign says $1.99?!?....I don’t get it? The Mng would not listen to what I was trying to say about the sign on the wall? Wow...point is that I will NOT EVER SHOP AT ROSES AGAIN! Wow! Poor customer service & very rude people! The Associate rolled her eyes when the cashier asked her to go & look for another shirt? That was not the point! The price was on shirt, I tried to explain that the sign was on the wall! Terrible customer service!...