Costco Wholesale — Local services in Hillsboro

Normally I would write a much more positive review for this Costco in particular. However the customer service my husband and I experienced the other day was not okay.

We have been a Costco member for the last few years under my mother's account. It was time to get our own account and for business reasons, makes taxes easier having our own account.

We were helped immediately when we walked in which is great but everything went downhill from there.

Ian asked what we would primarily use the card for which I replied "fuel. I want to sign up for the gold star card." He then went on to try to sell the more expensive membership to me telling me that I was wrong for wanting the gold star. He went on for 10 minutes, not listening to anything I was saying, and kept telling me that getting the gold star card would be a mistake. I asked my husband if he had thoughts and he agreed with me that the gold star was what we wanted. Ian still did not respect that and went on to say that we were wishy-washy and not confident in what we wanted therefore we should get their more expensive card. I told Ian way too many times that we rarely buy anything from Costco. The fuel is what I get for my business vehicle. He would not back down at all. Finally he took our pictures for our cards. But while mine was processing he said "this will take about 45 seconds and then you'll be on your way" and without a breath started hounding me again and telling me how wrong I was for getting the gold star card.

This customer service experience is the absolute worst I have received at this Costco. Up until this experience, I would have given this Costco a 5 star, no questions. But this customer service was unexcusable. I have worked in customer service. Hounding customers, telling them they are wrong, and not listening to what they want is not customer service. Ian needs training on how to listen and respect customers and what they want. And also to respect people in general and stop telling people their budget when he has no freaking clue what people's budgets are. Which is another thing, he apparently has ZERO idea what a budget is because he was not listening to me when I kept bringing up that we don't shop at Costco because it is not in our budget so the more expensive membership would be absolutely pointless for us. I am 100% unhappy with this "service" that we received. Even my husband said that this made him really not like Costco and we both wished we had walked out because this was unexceptable.

I also tried giving feedback online to this Costco but unfortunately they don't allow for feedback...

I’ve been to a lot of Costco. This is the only location where I’ve experienced discrimination almost every time I go. The first time it was just a thought. The second it starts to feel like a pattern, and from then on it’s definitely a pattern. To where now I’m going to come prepared with my camera.

Today’s experience was final straw. The lines were long. Self check out was moving the fastest, so I elected this option. First I scanned almost all my items 15 most (several containers of fruit, several large boxed items, a dish sponge and bread). Lined them up side by side on the scale, I picked up the large garbage can and scanned it, Steven approached as I was doing that, almost as if he was going to offer to scan it for me but I was able to. I asked him to help with the box of milk I had because it wasn’t scanning. He punched it in and then counting every item I had. Picking up items looking under them as if something was hidden.

I immediately felt away because he had not done that to any other customer the entire I waited in line. I decided to stand off to the side and observe. I did this for about 5 minutes. Several people had many more items than I had (cart full), he helped several but did not count items for ANY of them.

As he walked away from that area. I told him exactly what I observed and how I felt as if I was treated differently. He proceeded to say he counts people’s items when they have 20 or more. And I said well I had 17. I pointed out several people who had well over 20, who he helped and did not count or even pick up one of their items. He got defensive and then said well some people had 6 items and that obviously doesn’t take as a long right. I counted them. I then said you just said it was 20.

I asked to speak to the manager Sarah. She was also dismissive. And I’m so many words basically said I would have counted your items by hand too.

I understand as a black woman this won’t be my last encounter with people who are racist. It just saddens me that it continues to happen at one of my...

I was confronted by a rude door person by the name of Mike. When I asked about another door person that worked there, he said Susan? I replied yes, I said that she is such a pleasant person and That she is wonderful to all customers that walk-through that door and he said She's not nice, nobody that works here is nice, I don't like anyone here! I said well I do like Susan and others here. I walked away to shop but I was so distraught over our conversation I just could not focus. After a short while I went back to him and told him that I thought he was rude and that he should not say things to customers as such, and that his customer service attitude needed working on. He then said why? and I repeated what he told me and he said I did not say that! I said oh now you're lying? I told him that I have been in customer service over 25 years and that his type of behaviour should not be tolerated!, That's when I asked him for his name and told him that I was going to report him to corporate- As I walked away, I turned to look back and he went to talk to another person that was working at the exit door and both of them looked at me and laughed. I took my tablet out and snapped a picture of the both of them. Later I was to find out that the person that he talked with was Ryan- I wrote to corprate A couple of days later the head Supervisor of the store called me to meet, and discuss the matter at which we did. He said that on that same day Mike came to him and discussed the issue, his side of the story. I also showed the supervisor the picture of the both of them laugh-sneering at me. He said he resolved the problem. I stated that someone like that should not be at the door as a greeter! I was amazed that when I returned to shop there, he was still at the door! Every time I walk in and turn around he calls another door employee and they both look at me. He has made me so uncomfortable going to shop there, but it's the Costco closest to...