
If I could give zero stars I would. Incredible lack of professionalism and self awareness on behalf of the manager, Danielle. I brought my mother with me to sign up for a year membership. We spoke with Jess at the front desk who was lovely and very sweet.
After completing payment, my mother wanted to look at the locker rooms and began walking that direction. Simultaneously Jess asked for me to point out where on the computer the family rate i would be paying was located. I quickly popped around the desk to show her and immediately heard yelling from the lifting area.
Danielle essentially ran over to the desk to reprimand me for going behind the desk, shouting the entire time. Despite working at the Next Princeton location for four months, I realize she didn’t recognize me. So I apologized and turned back to the front desk. Danielle proceeded to come up and put her hands on me to turn me around and point out the security camera on the wall.
Regardless of the circumstance, I believe it is always inappropriate for anyone to put their hands on another person.
But this I could almost brush off if it wasn’t coupled with absolutely ridiculous and hostile behavior towards my mother.
Before coming to chastise me, Danielle stopped to shout at my mother for not wearing a mask (no one in the gym was wearing a mask, staff included). Danielle snapped at my mother saying she needed to be a member to walk around without a mask on. My mother explained that she had just bought a membership to which Danielle quickly replied “well I’ve never seen you before and you don’t look familiar.”
My mother turned to Jess at the front desk and asked her to confirm that she had in fact paid for a membership. Danielle did not apologize or change her tone and just insisted that she hadn’t been shouting when aggressively interacting with both my mother and me.
Insane interaction and I cannot believe that is who this business chooses as its agent to interact with the public. Needless to say my mother told Jess to cancel and refund both memberships and we have yet to see that happen, it’s been over a week.
Save your money, go to a retro or planet fitness. This...
Read moreI just wanted to say how much I appreciate and love the Next Small Group Training Classes!
A year and a half after having my first child via c-section I started personal training with Tony for four months (Sept-Dec 2015) before getting pregnant with my second child. In those four months I felt so much stronger and noticed a big difference in my muscle tone.
From January to September of 2016 I only engaged in light cardio and 5 lb dumbbells for arm work. Again, I had c-section and was not able to work out or lift anything above 8-10 pounds for 8 weeks. In December of 2016 I was able to begin working out. I met with Tony and he encouraged me to try the Small Group Training; I was very skeptical because I felt I was so out of shape and thought the classes would be too difficult for me.
When Next came out with the 40 Day Challenge for $149, I thought what do I have to lose. It was not a big investment, if I could not handle the classes, no great loss.
I am so incredibly happy I gave it a try! I love the classes and I have gained a lot of strength. My energy level has increased and I just feel great. An even bigger bonus is that my pre-children jeans fit!!😃 (I weigh less than when I got pregnant with my first child.)
I have attended classes with Ryan, LeeAnn and Dmitriy. They are all amazing trainers and I am grateful for their instruction and encouragement. I could not have gained so much in such a short time without them.
I appreciate the incredible staff and enjoy the recent improvements to the facility. I am a very happy...
Read moreWorth a read. Front desk will lie to you in order to get a membership.
I was told by front desk staff month-to-month memberships could be cancelled at any time with no notice necessary. I chose to sign up for that to have that freedom, and by doing so I paid more every month (I was aware of the price difference). When it came time to cancel, they told me I needed to give 30 days notice and would not honor the mistake they made. Bad business.
Front desk staff said “everybody is complaining about this notice lately…” after also being told “too bad” when it came to the mistake they made. Clearly, there’s a habitual lying issue at the front desk to clients given to constant complaints about the same thing.
You also need to send certified mail in order to cancel. More money spent by you just to escape that place.
The gym is over crowded and full of high schoolers too. You’ll be sharing every machine you use.
They take away machines and wait months to replace them, leaving an over crowded gym with even less machines to use.
They also cancel services, like child care and classes with only hours of...
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