GameStop — Local services in Hillside

This Game stop is horrible with employees who have no clue what they are doing and management is more clueless and rude Arrived at store to pick up my sons and daughters pre order system Manager says can only pick up one not both up even though I have ID and both cell phones that the accounts are under and states I must also pick it up tonight with my son present who is 13 and has no id he also states they close at 9pm So i return with my son at 745 and they completely messed up the order charged more than was suppose to for a system and games then can not figure out what went wrong or how they charged me an extra 105. I will tell u they rang the warranty up separate and did not subtract the money I put down but the employees could not figure it out so I spent 2 hours in store and still no answer asked for a complete refund and could not do that so i overpaid now and have like 5 receipts with all different amounts now i need to contact cooperate to get this resolved STAY AWAY FROM THIS GAMESTOP been to many gamestops by far the worst !!!

Not to mention when my son waited in line for 3 hours then gets to front of line to preorder manager says he needs to be an adult and won't let him pre-order I wait another 30 min I immediately call games top cooperate and they say he needs to be 13 and have an account which he has and it's a pro account I tell the manager I am going to submit a formal complaint with cooperate and he finally let's him order a basic system cause they are sold out of the bundle nothing but problems from...

Absolutely terrible customer service, deceptive tactics, lazy employees. I arrived to this GameStop at around 8:06pm 1/17/2025. The female employee immediately looks at me then tells the customer she is servicing “ see I told you someone else would come with a trade in”. Then about 10 min later she asks me if I can just come back tomorrow but keep in mind closing isn’t until 9pm so maybe she was just trying to get a head start on leaving I’m going home ( I was not the only customer in the store there was at least 3 people behind me.)Since i waited that long I decided to go through the process and she attempts to rip the plates off the side of my PS5 and all I said was “if you break it you buy it”. So she angrily says then I’m just going to mark it defective because of dust. Then she checks and makes sure the system worked which it did minus stick drift on my controller. I ended up trading in at another GameStop for full value since it was obvious she was just angry she had to process a console trade in 30min before closing. This GameStop has lazy employees and it’s safe to say I’m glad I bought a digital only console so I have 0 reason to ever shop at any...

This game shop use deceptive practices when people try to do trade ins. They take your trade in and give you less money that your trade-in is worth and give you less money before telling you what they are giving you, but before you have a chance to change your mind about the trade-in they ring up the trade-in then they tell the customer that it’s too late they already rang up the trade-in and they cannot undo the transaction. What a rotten thing to do to a person. They are scammers, and crooks. People need to stop supporting this establishment ASAP. I called their corporate office to complain and was ignored. They do not care about the customer at all, therefore I will tell all my friends to never do business with the GAME STOP STORE in...