China King — Restaurant in Hillside

They told us it would take 30 min to 1 hr for delivery. After 1 hour and a half (and multiple phone calls in which we were told it would be delivered in 10 minutes), we told them that if it did not come soon we would not pay for the food. The food finally arrived and we told the delivery man to call his boss while we stood there with him at the door so that we could confirm that we would not pay. We even called the restaurant ourselves and told the owner what was going on. The delivery man refused to leave. He barely even understood enough English to hold a basic conversation. He came closer to me and when I told him to back up, he refused. I told him to back up because he was making me uncomfortable. He didn’t. I even said I would call the police if he did not get away from me. He still didn’t move. When I tried to close the door, he tried to PUSH HIS WAY INTO MY HOME! I called the police on him and had to push the door closed to lock it as he was still trying to get in!!!! While waiting for the police, the delivery guy moved his car into the driveway, now trespassing on our property. The cops had to arrive to resolve the issue and the entire time the delivery man acted clueless, as well as the owner of the restaurant. WE WILL NEVER BE GOING BACK...

New management since June of 2024. Food is noticeably not as good. Mind you, it's okay. It's not garbage but not as good as the original owners. They seem to be understaffed too. So if you go in there to pick up your order when business is slow. But on busy day or weekends, you'll wait in line for a while to pick up your order. The girl giving you your packaged order is also on the phone taking orders and also in the kitchen helping the cooking staff with food prep. So long waits are not uncommon here. The previous owners left out boxes of condiments like mustard and soy sauce for you to take as much as you like. The new owners keep the condiments behind the counter and will only give you a couple of packages in your order. You have to ask if you want more. And even then, they will give you only 1 packet. When I asked the girl at the front counter if the store changed ownership, she said 'No, they on vacation. They come back in few months.:" Well, it's been over a few months and the previous owners are not back...

Not very happy with the customer service I received. I had a fairly large order....large chicken & broccoli, small shrimp & broccoli, pork fried rice with chicken wings & small chicken & broccoli. The problem was they only sent 1 large white rice for all 3 orders that come with white rice. When I called to inquire, I was told that it was put all together and we should share the rice. I advised them that was not acceptable because the orders were for different people in which they were taking their food with them. I was then advised that if I want separate rice that I would have to inform them while ordering.The 2 women I spoke with weee very nasty and condescending towards me. I would not recommend anyone else to order from this establishment ever!!! In fact, I think I will tell everyone I know about my ordeal and spread the word on how they treat their...