Perfect Touch Hand Car Wash — Local services in Hillside

I wouldn’t recommend this place if you really care about your car. This is my 2nd time there, the first time was ok under the lady owner, she watched every car if she saw you weren’t happy about the wash she came out the office. She came out to ask what package you were interested in. I decide to pull in yesterday because it was nice out as I was driving pass it, first off no one ask you about your package, you pull it as the car gets sprayed with water and soap so you can’t even see what’s in front of you as you are pulling in or when to stop. They immediately started using brushes on my car paint mind you I don’t want brushes because it scratches the car but they don’t ask you that then they ask you to roll down the window to tell them the package you are interested in after they scratched your car half way with brushes. The car comes out and parts of the car is still dirty, looks like they miss a spot which is cool right? But I look at the front of the car and the whole front didn’t get hit with water or soap, I show them and instead of pulling the car back in they go for a bottle and spray to wipe the dirt in the paint which will cause more damage so I ask him to not do that, he returns with a brush and brushes the whole front with it after I said no brushes then tried to just wipe the soap off with a towel no washing it off. Finally they pulled it back on but at this time the damage is done. I have spider marks in my paint and two deep scratches. Now I have to get my car polished and wax, only had this car for less than a year and not a single scratch till now. Last time I visited even though they weren’t as bad under the previous owner I left with a rip in my leather console because they used a vacuum on the leather put a rip in it. After charging me for the wash he says to me for $.0.99 more I could have gotten the better package well why didn’t you recommend in then when when I pulled in and started damaging my car with a brush then. He says to me maybe next time, there would be no next time, really irritated by how they treat the cars, I should bill them for having a body shop fix my scratches. The lady behind me car pulled out and the whole door was dry, they never even bothered touching the door with shop, I made her aware and the guys again went for a spray bottle and towel to clean it. If I wanted to use a spray bottle and water I would have done that myself in my house I didn’t need to pay them for that. The guy with the dreads is really nice and seems to treat and make every bad situation right but apart from that this place is a joke. You like your car do not bring it here trust me, I learnt my lesson the hard after a friend told me they stopped going there and the lady behind me told me she was canceling her plan after the month was over. This place is a joke, they don’t know the first thing about washing cars, it’s all about passing it through and making money, you leave with a dirty car and some scratches for no extra charge. I give this place no...

Just save yourself time and headaches.

Ive given multiple times and chances, maybe they’ll get it together. Nope. This was it.

Every time your car comes out, it stays soapy. Soapy. Like my entire wheels had soap. The bumper, everything. Be advised.

Not really good at towels, still soapy + wet. This time though, they half * dried my floor mats. She took it in, ATTEMPTED to clean it, and when I see her slamming it on the table to dry, all four of them STILL HAD DRIED SOAP ON THE BOTTOM. SHE WAS STILL GOING TO PUT IT IN THE CAR LIKE THAT IF I DIDN'T ADDRESS IT. AYO.

Even better, I saw from the waiting area that one of them was putting back my flag hanging from the windshield, thinking it probably fell and shes putting it back. I get inside my car, and it’s literally dangling by the thread. Oh no. I confronted her about it because she knew damn well it wasn’t like that when it came in.

The principle is not the value of the item, but the fact that she literally stayed quiet and denial about it. One of the older workers there gave me money for it. It costed 7 dollars to not show up to this location again.

Come here at your...

This was my #1 Car Wash to go too when the original staff was there, since 2019 I’ve been coming here since. It was amazing, wonderful, service! Until, 2-3 times that I’ve gone... They have a completely new staff.. I usually go there to get the “Best” Service that is basically $23-$25 if I’m not mistaken. But with the new staff, I’m not sure what’s going on honestly. I’m not sure if they feel rush? Having a bad day? They don’t care? They feel like we won’t notice? We won’t complain? I genuinely do not know. But I know this isn’t the first time I received bad service from the new workers.

To summarize my experience with the new staff, not once, but twice or three times. They always leave my vehicle dirty when it’s “finished.” I had to go home myself to vacuum my car and a rag, to clean inside and outside my vehicle myself.

It sucks because this was my favorite car wash to go too in my town since 2019. Hopefully the owner sees these reviews and...