Farmers Home Furniture | Hiram, GA — Local services in Hiram

Farmers Furniture in Dallas may initially appear to be a viable option for furniture purchases, particularly for individuals who prioritize product variety over customer service and ethical considerations. The sales team exhibits significant dedication in promoting their products; however, the overall experience declines markedly when it comes to addressing post-sale issues. Five years ago, I purchased a mattress that has since been identified as defective. Upon reaching out to the store, I spoke with Mandy, who mentioned that the inspection and potential replacement process typically takes about a week. Given my past experiences, I was skeptical of this timeline and opted to buy a mattress from a different retailer, as the one I owned was causing me considerable physical discomfort. Should a replacement be arranged, I planned to relocate the replacement mattress to another room.

A courteous gentleman from Farmers came to evaluate my mattress. When I inquired about the possibility of the store retrieving it, he confirmed that they could arrange for its collection. Initially, Mandy was unable to provide a specific timeframe but later revised her statement to indicate a period of two to three weeks. This inconsistency highlights a deficiency in integrity and effective communication within the organization.

Mandy continued to assert that this was a procedural issue. While I understand the importance of procedures, I find it unacceptable to be misled. I requested that she consult the only employee who had been helpful regarding the pickup arrangement, and she assured me she would contact him and return my call. She did follow up to apologize for the misinformation concerning the process. Ultimately, she informed me that the store does not manage any aspect of the process, and I needed to reach out to Serta after dedicating an entire morning to accommodate their visit and dealing with the back-and-forth communication. Does this seem...

Fairly nice furniture in brands available in many other stores. Fair warning: if you are one day late, but still in the grace period, they will start calling you with "friendly reminders", warning you of the late fee. Then in a couple days, they'll call again & again... until ya lose your cool. Even if you aren't 30 days late, they will call, leave messages, send postcards. Do yourself a favor: OPT-OUT of their annoying & harassing phone calls. Sign the paper they "say" they're going to send me. Block their phone number if you are a person that can't pay EXACTLY on the day. Don't put up with their harassment. UPDATE: two months after receiving their confirmation letter that they would not be contacting me, they still call me & hang up... leaving a "missed call" notification on my phone. I've gone ahead & blocked their number on my cell phone. ONE MORE TIME & I WILL CONTACT MY ATTORNEY ON THIS MATTER. I'm not late with my payment. Why do they think i can't remember to pay? The hang-up calls are obviously purposeful harassment with attitude. Do yourself a favor, stay away from the sky-high interest rates &...

I will never buy anything else from them, I bought a heated, vibrating recliner and pd almost 800.00 dollars cash to them, The remote that controls it broke off, and over two months ago I talked to them and they said they would have to replace it. also told them the stuffing in the seat had lumped up in the center of the seat. going on three months and they have done nothing. They did send a service person out that said they need to replace it, still nothing from them. I talked to Michelle who claimed to be the manager and told her the chair needs replacing and she said if I had to replace things I would have to shut the business down, so apparently they have lots of issues with their furniture. and here I am sitting with a new recliner that is useless. If you need furniture, go buy somewhere else, or heck just buy it at a yardsale you would get as good as they sale in their store. Have talked to them many times and here I am with a 800.00 useless recliner because they are not repairing it or doing anything to...