A cave full of trolls.
I recently ordered a hot end mount from these clowns, and the experience has been terrible. If you are the type of consumer who expects a company to be professional and treat the customers with respect, then do not order from these trolls. I accidentally ordered the wrong part, (because the way they have the product description is confusing) instead of helping me, customer service was rude, smarmy, insulting, and berated me with put downs and bullied me with harassing emails. The refund policy is designed to make you take a bath trying to send something back. I have never witnessed a company be so aggressive and hostile about a small refund, it's not even that much money. These guys are a joke, with nothing better to do than insult their customers and bully other people on the internet. If I could give them less than one star, I would. Absolutely disgusting for a business to treat their customers like this. Take your...
Read moreI cannot speak more highly of TH3d's support, and in reality if I could could rate it higher on here I would. What started as an extrusion issue, led into a 6 month battle with my CR-10 to figure out how to fix it. Ups and downs of it working and not working I finally have everything resolved. How? A little bit google, but a lot bit of help and support from Tor Blazeby. He went above and beyond what I would expect from any support and it is truly appreciated. I started with purchasing the EZABL, but after working with him I ended up getting more upgrades (to fix my problem, and for fun) directly from TH3D. People buy from people they like, and Tor made it really easy for me to like TH3D and their products. You can tell they wanted to make sure I was helped along the way. Would suggest anyone to get their upgrades and fun toys for their...
Read moreWant quality parts for your 3d printer? Look no further than here!!! The site is stellar. The help center is awesome. The forums are a wealth of great information. What more could you want?
Let's not forget the Unified 2 Firmware! Super easy install that is easy to follow thanks for well written instructions complete with step by step pictures. They make everything easy to follow and simple to understand. Even better is the firmware is all set for numerous boards and other third party options. Just uncomment what you are using and your off.
Finally, let's talk shipping. Far too often we order something only to wait weeks for processing before it even gets into the mail. Not here. If you order by a certain time in the day your order will be out...
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