The following review is based primarily upon customer service. First things first, I called to place a takeout order. The phone was ringing for quite some time before it was answered. When I got on the phone, the person placed me on a long hold and I was able to hear everything going on in the restaurant during that time. Finally when the hold was over, the person taking my order was splitting their attention between me and other people and thus was barely able to keep up with what I asked for. When I placed my order, I was told it would be 20 minutes until it was ready. 20 minutes later, exactly, I arrived. When I walked in, I was not greeted. Multiple staff people walked around doing a number of things bedsides greeting me. After standing there for 5 minutes, totally ignored, I flagged down a staff person and asked them to send a host/hostess to check on me. They asked what I needed, I said I had to pick up a to go order, and they walked away, came back and said my order was being wrapped up “right now”. I said okay and he walked away. The same employee, likely noticing I was visibly perturbed, came back and asked for the name on my order and I provided it. Now, considering he hadn’t previously asked my name I must wonder how he reported that my order was being wrapped up “right now” minutes before. I continued to wait for a while but ultimately I left without my order and was made late to an appointment because of the ordeal. As I was leaving, I heard a staff member joking about my departure, saying that he tends to have that affect on women. The flippant disregard for the loss of business does not make their case any better. I won’t be making any further attempts to patronize this business...
Read moreMy family has been coming here for years now. It's a great place. The owner, Dimitri is excellent at hosting. This place is a LOT like the mom and pop restaurants you see in Chicago, the kind my mom and dad would take me to. To that end, for me at least...it's a little slice of youth and home.
If you're looking to try out Cafe 339, ignore the low star reviews; because in a world of corporate franchise dining littered with TGI Fridays, or IHOP...if you can't handle the ins and outs of a privately owned cafe, and love to complain about the smallest of things and minutiae then this place is not for you.
As to the experience: The food is great. You might get something off, but the staff and owner are good at handing problems. The owner walks the dining floor all the time, and is quite attentive.
The coffee here is amazing. I literally come for the coffee, and the food is almost an afterthought sometimes. Dimitri used to be a coffee salesman, and it shows. He does not skimp on the coffee.
The waitstaff is pretty sociable for the most part. Sometimes you get a non attentive waitress. Guess what, they have lives too. Everyone has an off day, and going full Karen on service staff is never cool. Mid mornings here they can get slammed, so keep that in mind. They get slammed, because they're in demand.
If you do have an issue, remember that kindness costs nothing, and being polite is also free. Talk to them, not at them. You'll find you get farther.
Cafe 339. It's a great place to get breakfast on a Saturday or Sunday morning. Never been there for lunch, so I cannot comment on that. But I do love sitting there, drinking coffee and having breakfast while watching...
Read moreMy girlfriend and I went for breakfast at Cafe 339 on Saturday, January 26, 2019. Our wait time was only a few minutes, so we stood by the door waiting for our table. Our waitress informed us of their breakfast special and asked us what we would like as we were taking our coats off. I said it was my first time there, so she gave us a few minutes and said to close the menu when we were done. As I closed mine, my friend still had hers open and an older gentleman asked if we were ready to order and she stated, "Um, sure," and he closed her menu. Our waitress came back to take our order and brought it out shortly after.
We were talking and enjoying our breakfast as we don't get together very often. We each got a 2nd cup of coffee. The bus boy came and took our plates. Minutes later the same older man who came and closed her menu came over, took my coffee cup OUT OF MY HANDS and said, "Ok girls, it's time to go. I need your table." My coffee, still hot, and my friend and I enjoying our coffee and conversation looked at the man. He said, "Next time you come get mimosas, but it's Saturday and I need your table. Time for you to go." We put our coats on, paid our bills and left.
The older man is the owner and I refuse to support a business who doesn't let a paying customer finish their breakfast. I am outraged that someone would RUSH me out the door as I am drinking my coffee when we were hardly there over an hour (including our wait time...
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