AK Starfish Co. — Local services in Homer

I brought my girlfriend to your store on her birthday, and looking for items both herself and for our children. She'd never been to your store or to Homer before. There were 4 or 5 young ladies working, and over the few short minutes we were in the store, they made us both very uncomfortable, more importantly, making my girlfriend feel uncomfortable. My girlfriend wears a size large, generally. At least 5 different times, she was informed, sometimes by shouting from across the store, that she was looking in the wrong section, because the sizes she was looking at were only small and extra small. Then while looking at larges she was told multiple times that your products run small. Then she was told several times to look at the unisex items because they were less form fitting (There is nothing at all wrong with my girlfriend's form and if she wants to wear clothing that fits it and, God forbid, even show it off, then I don't see a problem with that.). Then she was told to look around the other corner where the XLs and XXLs were located (People know what size they wear. The XXL suggestion was completely unnecessary). We had been camping and the weather was cool, so she was wearing 2 hoodies, as was I, which may have contributed to your employees' confusion about what size she might best fit in, but the fact is that this was very rude, very unhelpful, and very poor and unprofessional customer service. I say this as a college instructor who has taught courses in customer service, but also as a human being with common decency and sense. Your employees seem to need to be trained to communicate with each other to know who has interacted with what guest, so as not to bombard or overwhelm them. They also need to be trained about how to speak to their guests without body shaming or being insulting. To add insult to injury, when my girlfriend had been insulted to the point of frustration, she told one of your employees that her behavior had made my girlfriend uncomfortable and tried to explain how the interactions had been inappropriate and rude, but rather than apologize or seek to understand, the employee just argued and made excuses. Apologies go a long way in customer service, even if you don't understand or agree. We ended up having a really great rest of the day, but that visit definitely made a significant negative impact on my girlfriend's birthday, as nobody wants to be made to feel fat over and over just because they're looking at t-shirts that poorly trained young salespeople don't think they should be looking at. Train your employees, please. Nobody should be body shamed, especially on...

The owner of this store is threatening and harassing me, my family and our (trained obedient) dogs for months. It’s affects my physical health not to mention all the fear and anxiety. Every time we cross paths, I’m harassed and belittled. Not once have I seen her and NOT gotten berated. She’s threatened legal action to have my dog taken away from me multiple times for alerting me of a moose on MY property, as she’s trained to do. She is my new service k9, training retire my other service dog. If she were at all unpredictable, I could not keep her. Maybe a friend will see this and could encourage her to seek help for whatever she’s struggling with. I’m truly afraid for her mental state. She only...

This is a fine store in Homer and quite successful: Any negative review you see below that involves a personal attack on this owner is being quite misleading. They are using a misleading identity and telling half truths. Their misleading narrative indicates they know full well they are harassing others in the community but claiming the high road in a self serving way to say the least. Any help that is needed should start by the person looking in the mirror. IMO, they have probably had the same problems before moving to Alaska just in time to be a nuisance to this business owner on a personal basis and then posting it to the...