C. S. Wo & Sons — Local services in Honolulu

I don't think this google review here is real review, look at yelp!!

NOT even one star. This place is NOT deserved to get any. Thank you for ruined my day and whole my bedroom set up and everything. Sells person John Eisner.

The long story try makes it short. I went back there all the way from NS to pay the whole price then he realized he gave me wrong information and he did not even say single "SORRY". I put deposited 2 days ago, this beautiful wood console table. When we were talking he said regarding delivery. "oh yeah we can do anywhere you want we can deliver. (we already told him our house situation, it's 4th stories.) and I went to Honolulu to pay the whole price today.

now, his manager told him they can only deliver on the grand floor.

I was totally disappointed, I purchased the bed from homeworld everything much with this console table in my bedroom. I was so excited to have perfect my nest!!

so now, I am trying to figure out what I can do and delivery myself with someone's help.

very very stressful with his attitude. again NOT single SORRY from his mouth.

I complained him that he gave me the wrong information. then WHAT HIS ATTITUDE. He said "are you blaming me? what do you want me to do?!"

I said, awww i don't like to remember this feeling when I looked at this table. and he said OH YEAH, BAD VIBE IN WHOLE YOUR ROOM OR HOUSE. I was like excuse me? and he said "yeah I said, that furniture gave you bad vibe now" (i don't recall what else he said but he said another bad thing too. I was REALLY shocked) he clearly said he DOES NOT WANT me to purchase this table. and he said to me, let's cancel it. (I really wish I recorded what exactly he said to me at this time. If he is my employee I will immediately fire him for sure.)

HE IS NOT SUPPOSE TO WORK AT CUSTOMER SERVICE, a bloody dark person I ever met at customer service position. Especially who is selling over price, super expensive in the high-end store.

Don't get me wrong, I am not upsetting that they cannot deliver to my house. I am really SAD what he said at last about a bad vibe, that makes me even cried when I made complained about this person John Eisner to a manager.

I know this company is very very big, does not care about the customer as long as they are making money with other customers.

but still this incident I really want to your big boss (store manager is not enough) knows your...

C.S. Woo and Sons, As a seasoned furniture person in the business for 30 years there are few and far in-between that run a business as well as the Woo Family! Im now taking the time to share my feelings and fondness as I was honored many years ago as a sales rep to service their store. AS well I was invited to the Home of Mr and Mrs Woo many years ago, just the most tasteful understated elegance yet comfortable. These were the most gracious, truly down to earth business owners I have ever met! The Woo Brothers no doubt are cut from a cloth of honer and genuine respect for all. I go back to the days when it was a one story showroom. I was new to them, My first trip to Hawaii I was blown away! The attention to detail,quality control,ordering and fallow up no one compares!. This is a model I wished more stores had the "vision"and integrity as C.S. Woo. The Staff is real! no funny business ha! they give talented design information,excellent follow up and take a personal interest in each customer so dedicated to take the interest in each customer. It makes me well up as I loved so many people in that showroom. The design inspiration is second to none, they should charge a 25.00 fee to walk in! with the refund of a purchase ha! Its that good! Mixing the finest in Traditional hand made hard wood furniture from American manufacturers, fine contemporary furniture,the finest in custom upholstery and Chinese Imports hand selected. The buyer no doubt has a passion and a personal interest as if it was his own home, a dog lover his golden's were treasure! Over all If you choose C.S. Woo and Sons, your actually taking part in history as now a days it is third generation. I have passion and take great pride in my home as its the one place you can create not only a comfortable,stylish, timles environment. If you love the creative environment and you cant seem to achieve it in your own home, this is the place I would go for furniture and designer assistance in furniture that will be handed down generation to gen, I know of the hundred years in business, the family's that proudly say We got it at C.S. Woo and sons. With great respect to the staff, the Owners,Buyers and all,well few understand the labor involved and the commitment from everyone involved that this is not just a furniture store but a place that made memories for myself and...

Disappointed in the lack of communication by this store. I purchased a dresser on July 18th and had a receipt for pickup on September 1st. On September 1st I reached out to the sale associate who told me he was "off and will check on it tomorrow." I called the store and was told "the manager is in a meeting and will call you back." The manager never called me back. Instead, the associate text messaged me that the new date was September 29th due to shipping.

This is completely unacceptable. I do understand that shipping can be delayed. It's the lack of communication that is unacceptable. There is absolutely no way C.S. Wo found out on September 1st that the shipping was delayed. They either knew or should have known weeks ago and done their due diligence and notified me so that I could either cancel the order entirely or make other arrangements for my clothes knowing I would have to wait at least another month.

This lack of communication shows complete lack of care for the customer after they've paid. They already have the money, so who cares, right? Well, I won't be coming back to this furniture store anymore, so you could say the lack of care is now...