GameStop — Local services in Honolulu

If you’re going to trade-in your console I wouldn’t go to them. I’d rather go to the one in the [Upper] Pearlridge mall.

Yesterday (02/23/25,) I went to the Kalihi location in attempt to trade-in my PS3. While testing its visuals w/ their setup of a monitor on the counter connected to an external hub of HDMI ports, the monitor flickered. They said, “The HDMI port was so loose” supported w/ “I can move it w/ a slight move of my finger” and they tried different HDMI cords. I knew this was such bullshit. I didn’t wanna be a dick while he was helping me but I was thinking, “Why not just plug it directly into the monitor?”

This flickering never happened when I brought the console home while it was on the plane (both flights) and as shown in the photo, when I plugged it into my bedroom TV playing NCAA Football 14. Even being very careful when cushioning the console between 2 towels and making the conscious decision to not check my bag in, again this flickering never happened.

So that sucked so it would’ve been 1-star. Me being nice I upped it to 2-stars since they took the only game I came with & traded-in along w/ 1 controller and its USB charge plug. So they gave me $14 store credit which I gave to my nephew. If anyone asks, not naming where but I came from the neighbor island where there’s no GameStop conveniently located closest to me.

Rewind to hours ago, I attempted again at the Pearlridge location. It was so much better like how it should’ve been the first time. The visual test didn’t flicker on their mounted monitor setup where the guy helping me plugged the cord directly into the monitor. Although there was a little bit of a scare where he said it can’t be traded in due to the console being corrupted. I held out a little more and kept my eye on the monitor. Sure enough, the console self-rebooted and was back to normal. After running some tests, the trade-in was successful. They took my console along w/ the needed cords and my only controller. They gave me the $35 store credit I should’ve gotten. Again, I’ll give to my nephew. I thanked...

I've been coming to this GameStop location for over 12 years now and I've always enjoyed the experience for every time I come to shop here.

But just recently, whoever is in charge in this location, get your crap together! For the few months I've been coming to shop here, the workers don't even greet you, they're just rude, disrespectful and roll back their eyes when I had a question about a product.

About a few months ago, there was a phone call that it was okay for me to pick up a pre-order for a 9pm release. Myself and few people waited outside a closed GameStop for a release to never happened. We definitely wasted our time.

I get working retail sucks, but holy shit. The staff here better get their crap together. I love physical media, and I still prefer it. But the way how they run their stores, is making me lean over to just purchasing...

Reason why I gave this an extra star instead of 1 is because they had the game counsle we were looking for. The cashier was outright rude and seemed irratable before we even requested what we wanted. Disappointed by the customer service given to not only us but to the customers before us. Almost as if she was annoyed by us asking her a question. This was around 5pm on Feb 23. Definitely did not have a...