Macy's — Local services in Hoover

My have the mighty have fallen! There was s time when the name MACY'S meant something special. Special in product. Special in service. Some of the products are still of good quality but the service side exists no more.

I have been purchasing items online since my wife died. Occasionally I will go into a store but where I live it is difficult to go to a store because of distance.

I recently ordered a man's peacoat style overcoat. The delivery was very slow. When the coat should have arrived I got an email saying that the item had been backlogged and they would either reimburse me or I could wait. I really wanted the item so I responded that I would wait. After several more days I got an email saying my coat had shipped. After several more days the package arrived. The item was neither the item ordered nor the right size. What it got was a man's blazer at a smaller size than what I ordered.

I chose to take it back to the store in person holding out some hope that maybe they could help me get the product I had originally ordered. That was a mistake, or at the very least, not helpful in any way I was expecting.

There are no more sales persons. Only checkout cashiers. MACY'S has become a virtual WAL-MART or TARGET where you help yourself. You're on your on.

After my second attempt to return the item at a cashier stand I was directed to Customer Service. The young lady that was assisting me was apparently also on a PERSONAL phone call with her earbuds in her ears, on and active. While processing my return she was occasionally speaking to her phone caller which I could not tell and I would say, "pardon me?" for which she would reply, "I'm not talking to you."

She should be fired immediately. If her education or culture taught her that this type of interaction is acceptable in her position then God help us all. I can only hope that she was deliberately ignoring her instruction on what is acceptable and what is not.

Another once great American model of excellence is no more. All I can say is, my, have the mighty...

Today I had an awful experience with a sales clerk out of Macy's perfume section, I didn't catch her name but she's an African American female with bright red dreads/locs; at 2600 Galleria Cir, Hoover, AL 35244. Me and my husband came over the weekend and we bought perfume with the 15% discount pay then and pick up at a different time. Today we decided to pick up my Donna Karen Perfume. We also decided to purchase the Prada bundle 131.60 with 15% off while we were there. Our purchase was not ringing up correctly and the African American Clerk put us on hold, I assume to get help on the price. She returned back and appeared still confused I offered to give her the price 15%off plus tax. She said she had it and me and my husband said it appeared to be wrong. She then said the price is already 15% off but that wasn't true, you wouldn't need to put us on hold to get the price, My Donna Karen wouldn't be 15%off, and two other clerks wouldnt have told me about the 15% off.

Me and my husband was confused, and she told me, "ARE YOU GETTING THIS OR NOT BECAUSE THIS IS THE PRICE ITS GOING TO BE?" We were shocked by her attitude, rudeness, and unprofessionalism. My husband changed his mind, said its okay, not a big deal and I told her she has lost her damn mind talking to me like that. We went over to Belks and spent our money on the new Bentley Cologne. There wasn't a line and it wasn't busy in the store at all, 3 other clerks tried to assist us also.  I will never return as long as...

In November, I ordered a ceramic tree cookie jar for Christmas and a lipgloss. When they arrived it was obvious before I even opened the box that the cookie jar was in pieces. There was an outer box containing another box and the lipgloss. The inner box contained the smashed jar and nothing else. There wasn’t any bubble wrap, styrofoam, cardboard , etc to protect it. I reported it on the chat line and was told a replacement would be shipped. Weeks later I contacted macys because I hadn’t received the jar. They said a replacement lipgloss was shipped. I explained the problem and they assured me that a replacement jar would be sent. Mid January, still no replacement. Now they say it was out of stock and would receive a refund in 7-10 days. So if I hadn’t called again, they wouldn’t have sent my item nor issued my refund??!!! Also, they ask me to return the smashed up item that I was told to trash over a month ago. My account also says they are awaiting my return of the lipgloss (for which I didn’t have an issue). Twice!! This was a gift and I’m afraid my husband’s card was charged for both of the “non-returned” lipgloss. I was offered a 25% coupon for my troubles. This simple order from Nov has been a fiasco! I’ve had to contact customer service 5 times bc I received a broken item, never received a replacement, was supposedly shipped the wrong item, they are expecting me to return things I don’t have, and I still don’t have a refund in...