Windsor — Local services in Hoover

01/06/22 to start off, they had a very decent selection to choose from! I wish I had more time to see all the goodies!

I had a 911, need a dress moment for this coming Saturday. I got off work early, just to come to this store, and have time to browse. Because of weather conditions, they had to close two hours early.

I guess the staff was really excited to go home early, because I wasn’t greeted. I wasn’t asked if I needed assistance, or aware of them closing early until I had 5 dresses in my arms asking for a dressing room. Kelsey (I think) said I could pick whichever I wanted and seemed very sweet. Then half way to the room, the other clerk made sure to tell me “but we close in 20 minutes”. So I had 20 minutes to hopefully find what I needed, no biggie, I’m quick. But I felt rushed because of her tone of voice.

They’ve been open only 5 months, so I might go back after they’ve been there longer.

I took two stars away simply because I did not feel welcomed in the store. I felt invisible until I had to ask a question. I left three because of selection, and no business deserves one star over one interaction...

One EMPLOYEE in this store screamed at my 5yo son because he passed by to the fitting room that was closed (he wasn’t touching anything and fitting rooms were empty). When I ask why she did that to him if the fitting rooms are empty, she said “because it’s closed, just because that”.

There is no reason to justify to scream at a child.

When I told her “you need to be careful you don’t know what people are dealing with (in this case a kid), my son is autistic”. Then she got very rude and said to me “with more reason you must be close to him”; she tried to ridicule me in front of other clients, she screamed it to me and tried to make me look like a bad mom when she doesn’t even know me. She also minimized my son’s condition and screamed at me “I have a special need kids that is in a wheel chair and I’m always with her”. It’s sad she has special needs kid like me, and for that reason should understand a special needs kid and parent.

EDUCATION AND EMPHATY FOR OTHERS is a must to have for people dealing in a business like this. (Btw I also feel a racist tone in all this...

If you’re looking for a store to shop at and be completely mocked for daring to expect basic customer service, Windsor at the Galleria is the place for you!

I purchased an outfit that didn’t work for my occasion, so I went back to return it. Simple, right? Wrong. The employee on duty informed me she couldn’t process my refund because they don’t have cash. Excuse me—how does a clothing store not have cash on hand?

Fine. I left, annoyed but willing to give it another try. When I returned (a day past their absurdly strict 14-day refund policy), I was told I could no longer get my money back. Convenient, right? Apparently, they’ve perfected the art of deflection: no cash one day, then a conveniently missed deadline the next.

Do yourself a favor: avoid Windsor at all costs unless you enjoy being strung along by nonsensical policies and zero accountability. This store is a joke—but not...