Cricket Wireless Authorized Retailer — Local services in Hope Mills

I got a new phone here to use as an add on to someone else's 5 line plan. They charged me a 35. fee, and the phone was 'free'. But the phone did not work right. It will not connect to wifi with my home router. My old phone, my gf's phone, and my desktop tower all connect to it just fine. But since this phone will not, they told me to get a new router. Nonsense. I then discovered that I cannot sign in to Fb either. They said I could trade it for a new phone. Meanwhile the employee wiped off the screen- and I mean rubbing it hard for a couple minutes- with his shirt, creating a scratch. And since it had a scratch I can't exchange or return it. How convenient. I went to a different Cricket store the next day and at least they were nice and helpful. I will never go to this location again for anything and would not recommend anyone else...

This particular store at 2800 Gillespie street suite 110. Have a poorer excuse of customer service. They are very rude and disrespectful. They are too involved in their own lives on their phones to help customers when they do help customers is always in ill manner. At jobs with the phone loud on speakerphone people talking about guns and bulletproof vest which is not appropriate for the workplace. We are customers treated like a inconvenience for them to help or to answer questions or...

If you want someone who goes above and beyond for you, ask for Shayla. Shayla was great, adamant about having my issue regarding another phone company (transferring) handled. Her knowledge about all pros and cons on all cricket phones was incredible, 25 minutes later i walked out with a brand new phone! I told her what i wanted not knowing anything about androids and im blessed with this phone! Thank you Shayla for all of your hard work! THANK...