Metro by T-Mobile — Local services in Hopewell

Went into the store to start service paid everything I had to pay... Woke up the next morning and my phone was suspended.. I had to pay another $50 dollars to get my phone from being suspended.. Went back into the store to get the extra $50 I had to pay out. Manager would not give it to me.. On top of the Rep decided that she wanted to make a personal phone call before she decided to call customer care to fix my problem.. When she should of fixed it right then and there.. I now have to wait two weeks to be refunded back my money that I shouldnt have had to put out.. She needs to be trained better because this is going to cause major problems for the store... PERSONAL PHONE CALLS SHOULDNT BE MADE WHEN YOU HAVE A CUSTOMER IN FRONT OF YOU AT YOUR STORE TRYING TO GET SOMETHING FIXED THAT YOU MESSED UP! Won't advice anyone to go to this store for...

The other day I received the best customer service anyone could ask for. I met a Mr. Steve. He was not only friendly, but he was very professional, and build repor with me while there. He answered every question and recommended the best product we searched for. He went beyond the call of service, aided me with transferring data, and ensured the new product was protected. He was such a delight and I truly wished we encountered more Steve’s in America like this! He made us laugh, he was speedy, and made us feel so welcomed to receive services. I will definitely come back to see him for more services soon! If you are reading this, thanks Mr. Steve for your...

Metros agents are incompetent!!! For 2 months they have cut my service off after my due date was supposed to be changed. When you call the customer service from your Metro phone without service you CANNOT speak to an agent. So the automated recording says to either pay bill or get extension to speak to agent. So I got extension cuz they cut phone off on wrong due date. Now they are telling me I have to pay the bill cuz they only thing they can do is credit my account and not give me my 3 days of service they owe me. IF YOU DON'T HAVE METRO DON'T EVER GET METRO!! THEY STOLE FROM ME!! I will be contacting...